topic Re: Ex Xperia user in XPERIA archive

Ex Xperia user

Tetrafin — Tue, 14 Oct 2014 18:53:03 GMT

Hi,

New user - Tetrafin, my Xperia M is dead, won't switch on, battery checked and ok, tried Sony PC companion, won't update. I assume this this is now an ex phone (as opposed to Xperia - groan), unless anyone knows different

Re: Ex Xperia user

_alexdon_ — Tue, 14 Oct 2014 18:55:13 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

Re: Ex Xperia user

Uliwooly — Tue, 14 Oct 2014 18:55:38 GMT

connect your phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 ro 3 hours

Re: Ex Xperia user

Tetrafin — Tue, 14 Oct 2014 19:14:59 GMT

Ok, I'll try PC copmanion again after another charge, think Idid it right last time, but might as well try it again. Still thinking of the Monty Python parrot sketch, but with a phone instead.

Re: Ex Xperia user

Tetrafin — Tue, 14 Oct 2014 19:17:45 GMT

Uliwooly,

Thanks for reply, am trying it now, thanks to Alexdon too.

Re: Ex Xperia user

_alexdon_ — Tue, 14 Oct 2014 19:37:47 GMT

Keep us updated,if the above does not work,you need to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/