topic Re: Back up locations in XPERIA archive

Back up locations

nicmenicnic — Tue, 14 Oct 2014 12:46:13 GMT

Hi All,

So for the last year i have always backed up my phone throuhg Sony bridge for mac.

Yesterday i lost my phone and have been sent a replacement identical phone.

I have now been told by Sony that the backups i have been doing only can be put on to the old phone?!??!

Is there any way that i can get the old files on to the new phone?

Any help would be great!!!

Thanks, Nic

Re: Back up locations

_alexdon_ — Tue, 14 Oct 2014 13:06:34 GMT

A backup is compatible to a device with the same firmware version.

Re: Back up locations

nicmenicnic — Tue, 14 Oct 2014 13:28:56 GMT

ok - so what do i need to do?

the phones are exactly the same yet if i connect the phone thorugh sony bridge it says there are no back ups available?

Thanks,

Re: Back up locations

_alexdon_ — Tue, 14 Oct 2014 13:40:44 GMT

What firmware do you have on your actual device and what firmware was there on the lost one?

Re: Back up locations

nicmenicnic — Tue, 14 Oct 2014 13:46:28 GMT

the old phone was kept up to date so im going ot say the latest one and the new one is also up to date....

I dont have my last phone though to check for definate?

Re: Back up locations

_alexdon_ — Tue, 14 Oct 2014 13:52:36 GMT

You could recover contacts as shown here:

/t5/Xperia-S-SL-acro-S/How-can-I-extract-contacts-from-dbk-file-on-my-computer/m-p/235921#M18676

About other stuff,you could rename the file to .rar or .zip and see what you can extract.

Re: Back up locations

nicmenicnic — Tue, 14 Oct 2014 14:02:29 GMT

Thanks but im on a Mac and that seems to be for windows?

Thanks!

Re: Back up locations

_alexdon_ — Tue, 14 Oct 2014 14:04:25 GMT

Sorry,out of ideas for MAC.Contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Back up locations

Fredrik_L — Wed, 15 Oct 2014 20:01:10 GMT

Hi nicmenicnic!

I'm very sorry to hear about you problem.

I can't help you right now but I will check if you can trick the system and restore your phone.

As soon as I have an answer I will reply to you.

Best regards

Fredrik

Re: Back up locations

nicmenicnic — Thu, 16 Oct 2014 08:22:19 GMT

great thanks so much! its killing me only have a few contacts and more importantly i lost most of my photos

Thanks in advance!

Re: Back up locations

Fredrik_L — Fri, 17 Oct 2014 09:01:27 GMT

Hi!

You can try this solution that David.L wrote about in this thread:

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/restore-from-old-backup/m-p/669903#M4762

Here is how to do it.

Make sure not to have Bridge open while attempting this.

If you can locate the old backup folder in ~/Library/Application Support/Sony Ericsson Bridge for Mac/Backups

should be something like

then you have the old backups. What you want to do is create a backup from your new phone, which should create another folder. Make sure to make a copy of the new backup so you can restore the phone if this solution doesn't work. Then open the first folder and copy the folder with the date you want to restore from (the folders are called "2014-01-01" etc.), and move it into the new folder. Then try to restore your phone again. Make sure not to have Bridge open while attempting this.

If you have any more questions, please don't hesitate to ask me!

Best Regards,

Fredrik

Re: Back up locations

nicmenicnic — Wed, 22 Oct 2014 11:13:11 GMT

afriad not - my issues is that i cant even find the folder SONY in application support!!!

Re: Back up locations

Fredrik_L — Wed, 22 Oct 2014 16:38:20 GMT

Hi!

You can do like this to see if you have a backup on your computer.

This is how you do it:

The backups are stored in:
~/Library/Application Support/Sony Ericsson Bridge for Mac/Backups

If you don't find it you can try opening the terminal and enter
cd ~/Library/"Application Support"/"Sony Ericsson Bridge for Mac"/Backups

Make sure you have quotation marks around Application Support and Sony Ericsson Bridge for Mac
then enter: "open ."
without the quotation marks.

That should open the folder with the backups. (see images below)

If the backup isn´t there I´m sorry to say that you don´t have a backup on your computer.

Best regards

Fredrik