topic Re: z1 wont turn back on after trying to update the software ! in XPERIA archive

z1 wont turn back on after trying to update the software !

sconnor — Fri, 25 Jul 2014 18:25:01 GMT

last night i tried to update to the current software.

1 it backed up the phone as always

2 it was in the process of prparint the phone for update. i left the phone connected to the pc while it did this. when i came back in the pc was a blue screen saying it had to shut down.

3 the pc restarted but now my pc wont recognise the phone at all, ive tried using different usb ports and ive also uninstalled then reinstalled sony pc companion but the pc still wont recognise the phone.

4 when i try to turn the phone on i get a message saying software update failed and reconnect to the pc !

what is wrong ???

Re: z1 wont turn back on after trying to update the software !

Uliwooly — Fri, 25 Jul 2014 19:01:41 GMT

Connect your phone to a wall charger > let it charge for 1 hour > run PCC > follow all the steps then connect your phone

Re: z1 wont turn back on after trying to update the software !

sconnor — Fri, 25 Jul 2014 19:18:49 GMT

PCC ?

Re: z1 wont turn back on after trying to update the software !

sconnor — Fri, 25 Jul 2014 19:19:18 GMT

sorry pc companion !!

Re: z1 wont turn back on after trying to update the software !

sconnor — Fri, 25 Jul 2014 21:06:13 GMT

phones been charged for over the hour suggested.....

pc still doesnt detect the phone !

It does flash up with a message saying phone/ tablet is being installed for 1 second before saying no phone detected !!

Re: z1 wont turn back on after trying to update the software !

Uliwooly — Mon, 28 Jul 2014 04:30:27 GMT

Could you try a different computer?

Re: z1 wont turn back on after trying to update the software !

SignedAdam — Mon, 28 Jul 2014 09:33:42 GMT

I had a similar problem, does the phone show anything on the screen, for example "update failed, connect to computer" if it does, try opening "Sony PC Companion 2.1" click start on "support zone" then click "phone/ tablet software update" a message will pop up, press repair my phone / tablet, select your phone in the list, then follow what it says, try doing this even if the phone shows nothing, you will lose everything, all data will be gone if you follow my steps