topic Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef in XPERIA archive

Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative effects, etc?

Ellabelle686 — Tue, 14 Oct 2014 08:19:44 GMT

I have an Xperia Z, you can skip to the last paragraph for the actual questions if you don't particularly care for the "why I'm asking" part.

I've listened to music through headphones while browsing google and whatnot before with no issues, but not for months (couple of system updates since then) and have never even heard of Smart Connect until today.

Today I put in my headphones to listen to music while I browse the internets, and it was fine for ten minutes or so, but then Smart Connect popped up asking me to assign an app key thing, I told it not to ask again and sent it away. Then it kept bringing up a different part of Smart Connect.. the screen you find under Headset > App key settings > Assign and search. I have "None" selected and no matter how many times I sent it away, it kept coming up! I'm talking anywhere between immediately after I've closed it to five seconds after I've closed it.. but usually immediately. It stopped when I unplugged the headphones, but while my headphones are in my phone is basically unusable. It also did this weird thing somewhere near the end of the whole experience where it slowly turned my music down to zero, without my prompting. I turned it back up, it slowly went down again, and I gave up, seriously frustrated!

(ACTUAL QUESTIONS:) There are options to remove or disable Smart Connect under the phone's App Settings, but it brings up a warning about how it's an in-built app and data could be lost and other apps may be affected. What other apps/data will be affected and in what ways? Google is not helpful. Also, where/what exactly is the app key? Is it something I keep accidentally bumping to cause this? If I can't uninstall/disable the app itself, can I disable the app key to make this stop?

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Thommo — Tue, 14 Oct 2014 08:29:11 GMT

Things that could be affected - Any gadgets you have connected via bluetooth like a Smartwatch or smartband - The app in question gives access to the settings of the connected devices in which you can setup what your phone does when these devices are connected - If you have nothing connected then disabling will have no effect on your phones performance

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

meghan — Wed, 15 Apr 2015 22:30:59 GMT

I have the exact same problem currently! The same pop ups the same involuntary volume being turned down! Did you ever figure out a way to make it stop?

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Rickard — Thu, 16 Apr 2015 15:19:44 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you have a headset connected to your phone when this happens?

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

meghan — Thu, 16 Apr 2015 15:47:05 GMT

Yes

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

meghan — Thu, 16 Apr 2015 15:48:14 GMT

When I don't have a headset connected it's fine but when I do smart connect keeps popping up never goes away asking for an app to pick and then it will turn my volume down I can hardly use my phone now

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

meghan — Thu, 16 Apr 2015 15:48:42 GMT

Same exact problem as ellabelle

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Rickard — Thu, 16 Apr 2015 15:52:00 GMT

What headset are you using?

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

meghan — Thu, 16 Apr 2015 18:11:04 GMT

It's earbuds

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Rickard — Fri, 17 Apr 2015 09:48:17 GMT

I mean brand and model. It sounds like you may have a headset that's not compatible with your phone. Do you see this issue when using a Sony headset?

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

meghan — Fri, 17 Apr 2015 14:17:05 GMT

I disabled smart connect and it seems to be working fine now

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

mikedegunst — Sat, 18 Apr 2015 13:47:03 GMT

Hello, i am experiencing this exact issue, except i also get a message spoken to me about using voice for Google search, i am using beats and have deinstalled the app, yet i still experience the issue(i deinstalled the app via the apps tab)

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Rickard — Mon, 20 Apr 2015 11:19:18 GMT

@mikedegunst

Hi and welcome to the community!

This happens when the key on the headset is being pressed. If this happens even though you're not pressing the key i'm afraid there's something wrong with your phone, headset or the headset is not compatible.

I recommend that you try your phone using a Sony headset to see if there's an issue with the phone.

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

belahavingtroub — Tue, 16 Jun 2015 09:50:09 GMT

I'm unable to disable smartconnect. It's not listed under settings.apps. Please help. I have the same issue. It's the most annoying thing

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Rickard — Tue, 16 Jun 2015 10:04:43 GMT

Under Settings -> Apps you have a tab called "All". On this tab you should see Smart Connect if it's installed.

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

belahavingtroub — Tue, 16 Jun 2015 10:09:14 GMT

The only tabs are 'downloaded' and 'sd card'

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

belahavingtroub — Tue, 16 Jun 2015 10:10:07 GMT

It's definitely installed. I can open the app and it runs as soon as I plug headphones in

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

Rickard — Tue, 16 Jun 2015 10:15:36 GMT

Have you tried swiping from the right side to the left side of the display? The tab "All" is to the right of the SD card tab.

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

belahavingtroub — Tue, 16 Jun 2015 10:17:07 GMT

Re: Disable Smart Connect / disable app key?(what even is the "app key"?) How, negative ef

belahavingtroub — Tue, 16 Jun 2015 10:18:10 GMT

Yep. All good. Found it. Thank you