xperia sp dead

haristark — Thu, 21 Aug 2014 15:46:22 GMT

i bought a Sony xperia sp form Singapore, i am residing at India . when i tried to update it by the Sony pc companion by the steps it indicated the mobile got to dead condition. This happened with in 5 days i bought.. Then urgently i called to the customer service, no proper response was given. Then i took the mobile to the service center in Chennai., they did not accept the mobile as it does not satisfy the warranty norms for Indian service. I asked them that i will pay for it, but they rejected. They just said "Take it to a local shop" in a cool manner, how can i give a brand new 5 day old mobile to a local shop. Then i sent mails to the sony customer care, after a long non-satisfying conversations, they said "in singapore service center will accept the mobile". With very very hard action i sent my mobile to Singapore, their too the service center did not accept and did not give the cause or solution for the problem.

For the past 6 months my mobile is ideal, no response from sony. poor customer service

Re: xperia sp dead

Thommo — Thu, 21 Aug 2014 16:14:46 GMT

Try to perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

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xperia sp dead

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