topic Re: Z2 screen becomes inactive in XPERIA archive

Z2 screen becomes inactive

vjuneja — Thu, 21 Aug 2014 14:41:25 GMT

Almost once in every week, the screen becomes inactive and I have to take out the sim card n restart the phone.
Side buttons and camera work, display also works, phone processor also works but the screen cannot sense any finger touch.

Can anybody suggest any solution to this please?
Thanks!

Re: Z2 screen becomes inactive

dm841 — Thu, 21 Aug 2014 15:11:48 GMT

Clear cache on your device you can achive this by going into settings,>storage and select clear cache

Re: Z2 screen becomes inactive

_alexdon_ — Thu, 21 Aug 2014 21:07:58 GMT

Do you have some task killers,battery savers?

Re: Z2 screen becomes inactive

vjuneja — Sat, 23 Aug 2014 13:51:10 GMT

I have cleared the cache. Lets see how it works now.

Nope. I dont have any task killers or battery savers.

Re: Z2 screen becomes inactive

_alexdon_ — Sat, 23 Aug 2014 19:10:32 GMT

Keep us updated.

Re: Z2 screen becomes inactive

vjuneja — Thu, 28 Aug 2014 10:32:55 GMT

I have never used any task killers or battery savers.
I also clear the cache regularly.

I still face the same problem of inactive screen.
I am left with no option but to restart the phone by taking out the sim.

Its really annoying when the screen stops sensing the touch.

Re: Z2 screen becomes inactive

dm841 — Thu, 28 Aug 2014 11:12:04 GMT

wipe screen with a cotton based cloth like your white under shirt before restarting

Re: Z2 screen becomes inactive

Melvinc — Thu, 28 Aug 2014 11:27:58 GMT

Use STAMINA mode to automatically improve battery time when the battery reaches a certain charge level. A function called Extended standby recognizes when your screen is not active and can automatically disable Wi-Fi and cellular data. Most applications then become inactive. Once the screen becomes active again, your device starts to function normally and all disabled functions resume. You can exclude some applications and services from being paused in STAMINA mode.