topic Re: Walkman player problem in XPERIA archive

Walkman player problem

subo1 — Mon, 13 Oct 2014 07:50:21 GMT

My device is E3(D2202). it is been noticeable that sometimes walkman player is playing the song but with no sound output even sometimes showing cannot play song after restarting the device all is ok.

Re: Walkman player problem

_alexdon_ — Mon, 13 Oct 2014 14:36:16 GMT

Have you checked how it is in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Walkman player problem

Jake-SonyXperia — Tue, 14 Oct 2014 00:18:43 GMT

Hi Subo,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Try clearing the data from the Walkman application.

Menu > Settings > Apps > All > Walkman > Clear Data

Let us know if this helps.

Re: Walkman player problem

subo1 — Wed, 15 Oct 2014 12:11:32 GMT

Thnaks Jake for quick reply. first of all tommorow i got a system update 18.4.A.1.25. now problem is not visible today. another thing if i clear walkman data is it clear my songs also i coundn't clear cache of walman app.

Re: Walkman player problem

Jake-SonyXperia — Thu, 16 Oct 2014 02:59:10 GMT

Hi Subo,

Clearing the data from the application should not remove your songs, this will only remove Walkman data from the app.

In regards to the cache, you cannot clear this if you have already cleared the data.

I hope this helps.

Re: Walkman player problem

subo1 — Sat, 18 Oct 2014 06:59:58 GMT

Problem stll persist please fix the bug.

Re: Walkman player problem

Jake-SonyXperia — Tue, 21 Oct 2014 02:56:12 GMT

This does sound software related, I would suggest attempting a software repair in this case.

Make sure to backup before you perform this task, this can be done with PC Companion directly.

1. Download the PC Companion software from PC Companion and install it on your PC.

2. Install and open PC Companion then select Support Zone.

3. Phone Software Update.

4. Start.

5. Repair Phone

6. Continue

7. Accept data removal

8. Next

9. Wait for prepare

10. Select Phone

11. Follow the connection steps

let me know if this helps.