topic Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual in XPERIA archive

Huge Network and Voice quality issues with Xperia T2 Ultra Dual

SatyawanMali — Thu, 24 Jul 2014 21:09:26 GMT

Xperia Team,

3 months before I have purchased T2 Ulta Dual, and one month phone was not having any issues.

After one months i started getting problems, like i am getting very low and slow voice from the opposite party

and mine to them, however i was managing this but another issue started that the phone is having full network

but not getting any calls and messages, when i realized that once i just restarted the phone and the problem got resolved.

but on daily basis i cannot restart my phone multiple times and for that also i need to know that this issue again occured ,

some time i ll go for sleep or on travel, i am getting response from my office that your phone willl be always switched off or unreachable.

And one more with internet, the data connection will get disconnect at any time, even data is enabled also.

still slow voice issue is also not resolved, i called to Vidafone CC they given few suggestions and i tried those

but the issue is not resolved, now they have also shown there hands and pointing the issues on handset.

I have invested 25 K for this phone and i need this phone to be work properly, kidly look into it and suggest

some solutions.

Rgds...

Satya

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

_alexdon_ — Thu, 24 Jul 2014 21:24:59 GMT

What network mode are you using?

About the voice quality issue,do you have microphone noise suppression enabled?

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

Mr_Lu — Fri, 25 Jul 2014 01:30:26 GMT

Hi, when you say you are getting very slow voise during call, have you checked if you enabled the "slow talk" in the call menu?

To check it, make a call, tab the options "3 dots" then you can see it.

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

LOVELESHKHATTER — Fri, 25 Jul 2014 06:01:26 GMT

can u please tell where is this option and how i can enable this microphone noise suppression

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

_alexdon_ — Fri, 25 Jul 2014 08:52:59 GMT

Settings-call settings.You should disable that though.

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

SatyawanMali — Sat, 09 Aug 2014 07:23:59 GMT

Extremely sorry that today only i have seen this blog...

I am not sure but who has enabled the "SLOW TALK" option on my device,

Thanks a lot to Mr.Lu and Alexdon, As per your suggestions...

I went to Call settings --> General --> and Disabled the slow talk option , after that i tried few test calls and now I am able to listen the opposite party voice clearly in a same pitch and flow...

But still i am having few more issues, ex: Connectivity loss in middle of calls, I ll observe these issues for few days and i ll

post my comments.

Tx.

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

_alexdon_ — Sat, 09 Aug 2014 09:59:35 GMT

Did you try another SIM?

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

Nishant5788 — Wed, 13 Aug 2014 05:12:15 GMT

Well before i was thinking i don't have this issue but now have realised painfully that i do have it. Actually, it is more on issue with 2nd sim i think. After update we can have 3g on 2nd sim but it gets disconnected after few minutes and either you need to restart or put your phone in airplane mode. Plus call quality from 2nd sim is not great too. I checked by swapping my sim. My network which was performing worst in 2nd sim suddenly became awesome when I put in on 1st..lol. Anyways, i am 99% sure that i would throw it now and will buy new one. May be desire 816 or some other but not sony now. They don't test their phones much. always some software bugs and this time faulty hardware:smileybroken_heart:

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

echowkl — Thu, 14 Aug 2014 14:22:24 GMT

I concur to that finding. The SIM 2 is still not too stable. However, I have observe that internet is still working, even though the Internet Icon is missing for SIM 2. It happens after the mobile signal is lost and regain later. Perhaps it is still a bug that Sony should fix.

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

Himanshu777666 — Mon, 15 Dec 2014 06:10:27 GMT

I am using this handset since 6months now and I am facing a major calling issue since 2months. I am getting voice cracking issues during calls, from Sim 1 as well as Sim 2. I have checked sim 2 with another operator but the problem remains same. I need to mention that the network is always full. Now I started checking all of my sim cards with other handsets. I tested all 3 sim cards in small simple phones to smartphones and I didn't faced any calling problems. I'm not facing problems in every area but other handsets are working fine everywhere.

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

abhi_khurana — Mon, 22 Dec 2014 17:12:05 GMT

So is dere any solution to remove d problm of voice cracking during calls.......?

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

Mayur9 — Tue, 04 Aug 2015 07:31:44 GMT

Same problem here after one month.
Voice cracking can't hear other party while having full signal strength.

Re: Huge Network and Voice quality issues with Xperia T2 Ultra Dual

xavinux — Thu, 06 Aug 2015 16:17:42 GMT

Hi @Mayur9

Go to Call settings -> General -> and disable the "Slow talk option" if it is enabled.

If the issue persists, boot your device in Safe mode to check what happens:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Also I suggest you to first run a backup of the device information like this:

http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Try performing a system repair using PC Companion:

http://support.sonymobile.com/gb/tools/pc-companion/

This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP.

I hope can be useful.

I'm at disposal for any question.

Best Regards,