topic Xperia M2 is stuck in safe mode please help in XPERIA archive

Xperia M2 is stuck in safe mode please help

Subugs — Wed, 20 Aug 2014 19:12:59 GMT

Can't get out of Safe Mode.

Any suggestions?

Urgent!

Thanks

Re: Xperia M2 is stuck in safe mode please help

_alexdon_ — Wed, 20 Aug 2014 21:11:25 GMT

Just restart your device.If this does not work,you have a defective volume down button.

Re: Xperia M2 is stuck in safe mode please help

Hampus — Thu, 21 Aug 2014 07:29:21 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Just like alexdon said, if a restart does not exit safe mode your volume button may be defective. You can always try with a factory reset via Settings > Backup & reset > Factory data reset. Otherwise, I suggest that you contact your local support team for further information about how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia M2 is stuck in safe mode please help

Jo61 — Tue, 28 Apr 2015 16:12:40 GMT

I switched it off and turned it on again and turned up the volume at the same time. Now it's out of Safe Mode. was thinking about taking out the battery which has worked for weird things with previous other makes of phone. Couldn't get the casing off though. Seem to be no instructions with the phone regarding casing removal. Someone said they broke three fingernails trying to get theirs off. It's not so much of an issue now but I'd be interested to know for future reference. Thanks for helping me today though. I've only had the phone a short while and was a bit worried.

Re: Xperia M2 is stuck in safe mode please help

Hampus — Wed, 29 Apr 2015 08:01:29 GMT

Hi Jo61,

There are no instructions regarding casing removal for Xperia M2 since the battery is embedded. So if you try to remove the battery, it may damage the device and the warranty will be void.

If you experience strange behaviour and/or that the device hangs, you can hold the ON/OFF + volume up(+) button for 10 seconds to force a shutdown of the phone. This will disconnect the connection to the battery.