topic Re: Z3 unable to mount 64GB micro SD card in XPERIA archive

Z3 unable to mount 64GB micro SD card

shangwsh — Sun, 12 Oct 2014 16:29:32 GMT

Hi All,

my new xperia z3 unable to mount my working 64GB mico SD card. the phone detected that the file format is different and prompt to format. But after formatting, it is still unable to mount the card. I tried this 64Gb card on PC and it is working. I tried mounting a 32Gb card on the Z3 and working too.

Please help

Re: Z3 unable to mount 64GB micro SD card

Thommo — Sun, 12 Oct 2014 16:47:10 GMT

Try formatting the card on your Pc in the exFat format or you can use guiformat to force format it into Fat32

Re: Z3 unable to mount 64GB micro SD card

boosho — Mon, 20 Oct 2014 09:01:58 GMT

I'm having a similar problem, I have a 64GB micro SD card that i've just purchased that i'm trying to use with my Xperia Z3 whenever i insert the card i get "Damaged SD Card" and it asks me to format but once the formating is finished i get the same "Damaged SD card" message. I have tried the card on my PC and it works fine with no problems or errors, I have formatted as a Primary (I tried logical as well) to FAT32 format and still not working.

I cant get the phone to recognize the card.. Please help I've tried everything i can think of.

Re: Z3 unable to mount 64GB micro SD card

19667 — Mon, 20 Oct 2014 09:06:50 GMT

i cant tell it correctly but have you try it insert another sd card try it please.if it working i think there is a problem with sd card and some times there is a problem with the phone check it and if you cant work with that 64gb sd card please contact the customer service and ask.ok

http://www.sonymobile.com/global-en/support/contact-us/

Do not forget to give kudosand to select the correct answer

Re: Z3 unable to mount 64GB micro SD card

boosho — Mon, 20 Oct 2014 10:10:30 GMT

Thank you for your comment, unfortuntely i dont quite have another sd card to try.. which is my issue. I want to try everything i can possibly try before going and buying another card. 😕

Re: Z3 unable to mount 64GB micro SD card

DmwBlair — Thu, 06 Nov 2014 23:08:36 GMT

Same problem here! And I can confirm that a 14 gb card was read just fine. Also the 64 gb card works on any other phone and pc. I can't wait months for an update, I'm stranded without my 64!

Re: Z3 unable to mount 64GB micro SD card

francesp49 — Sun, 30 Nov 2014 03:48:13 GMT

I have had the same thing. I also have tried a different 64 gb card and it will not let me mount it. Just reverts back to the storage section

Re: Z3 unable to mount 64GB micro SD card

Lwandi — Tue, 23 Dec 2014 23:36:31 GMT

Hi There,

Is anybody from Sony actually interested in solving this problem, I have tried everything suggested in the online posts, and none of it works.

Absolutely pathetic service!!!

Re: Z3 unable to mount 64GB micro SD card

Wannabe — Mon, 05 Jan 2015 15:15:31 GMT

I am having the exact same problem on my new Xperia Z3. It absolutely refuses to read my 64gb sd card. Formatting it through the phone prompt just makes it continuously pop up with SD card damaged please format. The card works fine on mulitple windows pc. It can be read and written to with no problems on the PC. I have tried formatting it in exFAT and Fat32 (Windows wouldn't let me format it as Fat32 since its a 64GB card but I forced it thru 3rd party software). Neither worked and the phone still refuses to read this card. The phone reads other 4GB cards with no problem. Anyone from Sony care to comment?

Re: Z3 unable to mount 64GB micro SD card

KiVa — Mon, 05 Jan 2015 15:30:46 GMT

Hi,

What brand is the 64GB SD cards?

Have you used it with other units before using it with the Sony Phone?

I just bought a 64GB Sandisk microSDXC (class 10) from DealXtreme in Hongkong. It worked right out of the box with Z3 Dual (D6633).

No problems so far. (have not tried it with other units as don't have any that are 64GB compatible).

Regards

Kim from Norway

Re: Z3 unable to mount 64GB micro SD card

Wannabe — Mon, 05 Jan 2015 15:34:21 GMT

It is a PNY 64GB MicroSDXC I. It worked fine in my old Samsung S4. It works fine on Windows and Mac. Only the Z3 refuses to read it no matter how much I format it. Lexar 4GB MicroSDHC 4 cards work fine on the Z3.

Re: Z3 unable to mount 64GB micro SD card

RooiPiet — Thu, 08 Jan 2015 14:09:10 GMT

Error "Damaged SD Card". Unable to mount a 64Gb SD card in my Z3. Same card works fine in my Z1 and in my PC. My 16Gb SD card works 100% in both phones. Tried formatting the 64Gb card in both phones aswell as a Windows PC and Linux PC. Tried FAT and exFAT with no success. Both are new Sandisk Ultra Plus (Class 10) micro SD cards (Spesificaly made by Sandisk for Android devices). Both phones running latest Kitkat 4.4.4 firmware available from Sony.

Re: Z3 unable to mount 64GB micro SD card

Wannabe — Thu, 08 Jan 2015 14:11:09 GMT

Would really like to here from Sony on this issue

Re: Z3 unable to mount 64GB micro SD card

rambus — Thu, 08 Jan 2015 17:53:03 GMT

I use a Samsung 64 GB Card, and it works perfect!

This Card:

Samsung Memory 64GB EVO Micro SDXC UHS-I Grade 1 Class 10

Re: Z3 unable to mount 64GB micro SD card

Wannabe — Thu, 08 Jan 2015 18:24:14 GMT

That is great for you but does not solve my problem. I should not have to buy a new sd card when the card I have works everywhere except the Sony phone.

Re: Z3 unable to mount 64GB micro SD card

drdel — Mon, 12 Jan 2015 19:48:36 GMT

Hi- capacity cards can be quite fussy so I would make sure you have full formatted the card - not via the "Quick Format"

Have you 'un-mounted' the card between tries? Make sure you're phone is turned off for several minutes without any card in the slot. then try again.

You may need to fuly reboot the phone using the 'paperclip' reset switch but backup all your data first.

Re: Z3 unable to mount 64GB micro SD card

Wannabe — Mon, 12 Jan 2015 19:52:28 GMT

I have already tried doing a full format instead of "Quick Format" with both Fat32 and exFat. The card is not "fussy" on any other system or phone and works perfectly fine...it is only the Z3 where the card is "fussy". Therefore I would say it is the Z3 that is "fussy" not the sd card. The Z3 still only pops up with damaged SD card. Turning the phone off does not help. Restarting the phone merely causes it to pop up with damaged the SD card again. Mounting/unmounting the sd card on the phone does nothing. This is a brand new stock Z3...no root, no custom rom.

Re: Z3 unable to mount 64GB micro SD card

_alexdon_ — Mon, 12 Jan 2015 22:45:15 GMT

I suggest you a low level format tool to format your microSD.

Re: Z3 unable to mount 64GB micro SD card

Wannabe — Tue, 13 Jan 2015 16:00:04 GMT

The low level format tool did not work. The SD card was recognized no problem by my PC and I ran the low level format tool. This took over an hour and left the device as completely blank, with no partiotion or file table of any sort. Putting into the phone directly from the low level format still produced the damaged sd card error to pop up. Clicking on format on the error screen causes it go to Erasing and then right back to Damaged SD card please reformat. Plugging it into the PC again it is immediately recognized and says the card needs to be formatted before use. Windows formatted it as exFAT and the card was working fine on the PC. Plug the card back into the phone...Damaged SD card error still.

Re: Z3 unable to mount 64GB micro SD card

_alexdon_ — Tue, 13 Jan 2015 16:02:51 GMT

I am sorry to hear.