topic Re: Camera Problem...(not the freezin' one) in XPERIA archive

Camera Problem...(not the freezin' one)

RafaelS — Sun, 12 Oct 2014 13:05:57 GMT

Hey everyone,

Yesterday my cellphone went crazy, the CAMERA APP doesn't stop starting by it self. I can't do anything about it, the camera automaticaly starts up and keep taking photos.Even when the cellphone has the screen blocked.

So i got in contact with CHAT SUPPORT on Sony Mobile.com and they said it was a "software conflict " and that I should look for an authorized support in my area).

And i didn't work....does someone know what is happening ? what should i do ?

I saw in a facebook board someone had the same problem yesterday...i don't know what to do ....

Re: Camera Problem...(not the freezin' one)

_alexdon_ — Sun, 12 Oct 2014 13:42:38 GMT

You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

If the above does not help,you need to stop by a sony service as it may be related to a defective button.

Re: Camera Problem...(not the freezin' one)

RafaelS — Mon, 13 Oct 2014 22:26:16 GMT

i've done it already,it didn't work...

Re: Camera Problem...(not the freezin' one)

_alexdon_ — Tue, 14 Oct 2014 13:08:14 GMT

In this case,you have to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/