Sensor too sensitive? or fail.....

CHUCKINSYD — Wed, 23 Jul 2014 12:30:57 GMT

HI ALL

recently bought a Z2 in Australia, based on version 17.1.A.2.55. JUST found the issue today when playing music by walkman, if I block the front "sensor" area, the sound will come out from the earphone rather then the speakers...so weird and annoying....imagine if i turn on the walkman then turn the phone facing down, the phone will be like in mute....

Also, sometimes just after finish a call, the screen wouldn't wake up itself unless i press the "power" button....

is this normal? i don't think so though

to be honest, everything was so smooth with my last SONY phone LT26, but now i'm feeling a bit disappointed about Z2. can anyone from SONY just get back t me? i will try reset straight away and if the problem is still here, i will have to bring the phone back and claim a warranty.

Re: Sensor too sensitive? or fail.....

Alexander1 — Wed, 23 Jul 2014 15:07:19 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That sounds quite strange. Have you checked if you have any new updates for your phone? You can connect your phone to the program PC Companion to update it:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software.

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Sensor too sensitive? or fail.....

Re: Sensor too sensitive? or fail.....