topic Re: Cannot send email when wifi not available in XPERIA archive

Cannot send email when wifi not available

stepej — Thu, 18 Sep 2014 12:25:36 GMT

When connected via wifi, i can send emails. If i am not connected via wifi, i get a send error and the email is not sent

My email accounts are pop3

Is there a setting i am missing?

I need to be able to send emails wherever i may be

Thanks

Re: Cannot send email when wifi not available

SergioPL1 — Thu, 18 Sep 2014 13:31:38 GMT

You need to enable "Data transmission" in settings. Make sure that you have flat data plan from your network provider because it may cost you a lot of money otherwise.

If you want to receive e-mail notifications when phone is in standby (screen off) make sure that "Mail" is added into Stamina mode exceptions. It will not get access to the network otherwise.

Re: Cannot send email when wifi not available

stepej — Fri, 19 Sep 2014 11:07:58 GMT

thanks for taking time to reply

If you mean 'Enable data traffic via mobile network' in settings, then i have already set this

I can receive emails ok, it's just sending when i'm not on wifi that i have a problem with

Is there another setting i have missed?

Cheers

Re: Cannot send email when wifi not available

SergioPL1 — Fri, 19 Sep 2014 12:19:29 GMT

I can receive emails ok, it's just sending when i'm not on wifi that i have a problem with
Is there another setting i have missed?
Cheers

Ok... now you put a very important piece of information.

How you set up your outgoing email server (don't post username/password here!!) ?

I mean - are you using SSL or not, and if not which SMTP port are you using? 25 or other?

Many service providers lock down port 25 for security reasons and force users to use other ports. Try port 587 or 465 and let us know, or better if your provider supports encryption switch to SSL/TLS (it will change port automatically).

Re: Cannot send email when wifi not available

stepej — Wed, 24 Sep 2014 20:17:38 GMT

Thanks for taking the time to try and help

I'm already using port 587 & username & password are ok

I can't understand why it should work when connected to wifi & not work when i'm on 4G

Re: Cannot send email when wifi not available

Sam — Thu, 25 Sep 2014 04:34:54 GMT

I would advise re-downloading the internet settings as you may have ended up with WAP settings which will cause and issue with secure connections such as email:

Main Menu > Settings > More/Xperia > Internet Settings > Accept.

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