topic Re: sim unlock problem in XPERIA archive

sim unlock problem

zee99 — Thu, 18 Sep 2014 04:25:16 GMT

Does anybody has an experience with sim unlock for xperia Z1 by purchashing an unlock code on website?

Please tell me how to unlock the device, cause my phone doesn't request the SIM unlock code when inserted with non carrier sim card.

Re: sim unlock problem

Johnny1115 — Thu, 18 Sep 2014 06:11:47 GMT

I bought z1s phone from Tmobile, pay at once, no contract.

I just contacted Tmobile and told them I need the code.

After a week, I get the uncode for free.

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 09:07:56 GMT

*#*#7378423#*#*-Service info-SIM lock.Post the results.

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 11:10:40 GMT

I did it and the company also asked the result before they gave me the code.

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 11:11:19 GMT

Ok,so it means you still have unlock tries left?

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 11:13:58 GMT

exactly, I wonder why my phone doesn't showed the sim unlock code request box like I watched in a lot of tutorial video

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 11:19:17 GMT

Could you maybe post the screenshot so I can see what it tells in SIM lock?

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 11:22:18 GMT

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 11:24:38 GMT

That [x] means you cannot unlock the device even though you still have 10 tries from what I know.

LE: Sorry,it should allow you to unlock the device, [x] is related to an active lock.

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 11:55:38 GMT

Hello, thank you for your purchase!

Before we submit your order, we need to make sure your Sony still has attempts left on it's phone, if there is 0 then we can not unlock your phone because it is "hardlocked".
Turn on your phone without a Sim Card and type into your dialpad: *#*#7378423#*#*

Select service info, then Simlock. Please email us what number is next to (X) Network.

OR if that first method does not work....

Start up the phone and press the Menu key ( ) and Back key ( ) as follows:
Pressing Key Sequences: Menu Back Back Menu Back Menu Menu Back
Note: Please make sure the phone have SIMLOCK when pressing these keys to get into the Service menu.
Also You can check there is counter of wrong code is blocked.

If there are attempts left then your phone can still be unlocked, if it's at 0 then unfortunately your phone is hard locked and we will have to refund your purchase.

We look forward to hearing from you.

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 11:56:16 GMT

they sent me that email

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 11:59:47 GMT

You can check this out with one of the staff members:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

But as far as I know,the [x] means locked.So have you tried some other SIMs and see if you can get the unlock screen?

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 12:03:05 GMT

do you ask me to consult with one of them?

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 12:05:23 GMT

Yes,there are several guys listed there: Alexander,Rickard etc.Check with them.

Re: sim unlock problem

zee99 — Thu, 18 Sep 2014 12:10:41 GMT

well, I'll try
thank's for your advise

Re: sim unlock problem

_alexdon_ — Thu, 18 Sep 2014 12:14:21 GMT

Keep us updated.But it should work,when you insert a different SIM it should give you the insert code option.

Re: sim unlock problem

zee99 — Fri, 19 Sep 2014 05:19:37 GMT

yeah, I am still loking for another method.

Re: sim unlock problem

_alexdon_ — Fri, 19 Sep 2014 07:22:39 GMT

Have you contacted a staff member?

Re: sim unlock problem

zee99 — Fri, 19 Sep 2014 11:36:17 GMT

I did, but no answer until now

I contacted Rickard

Re: sim unlock problem

_alexdon_ — Fri, 19 Sep 2014 12:34:00 GMT

Try Johan or Alexander.