Problem while updating Xperia E using PC

Biserka — Tue, 16 Sep 2014 22:14:40 GMT

Hello everyone! I tried to update my Xperia E by using PC, but something got happened and phone's USB cable suddenly disconnected from PC while updating process still was not finished. I had to turn off my phone and start this process from the beginning, but now phone won't work when I turn it on. I removed battery and also a SIM card, but it still won't work, only appears "SONY" and it lights up when its turned on, and that's all.:smileysad:

I don't know what to do, please someone to help me if had an experience with this. Thank you!

Re: Problem while updating Xperia E using PC

Thommo — Tue, 16 Sep 2014 23:03:56 GMT

Try performing a system repair as this will often fix issue after an upgrade - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

topic Problem while updating Xperia E using PC in XPERIA archive

Problem while updating Xperia E using PC

Re: Problem while updating Xperia E using PC