topic Problem with Sony mobile representative in Iran in XPERIA archive

Problem with Sony mobile representative in Iran

Amir_Alavi — Mon, 15 Sep 2014 17:30:36 GMT

Hi. My name is Amir Alavi. I'm medical doctor and work as medical advisor in Pfizer pharmaceutical company.I had bought an Xperia TX phone 18 months ago. I did not have much problem with the phone (but some lags and slowness in its responsiveness in last few months) till all of a sudden it stopped being charged.

I looked for the Sony mobile authorized representative in Iran and after getting tired searching in Sony mobile official website and finding nothing, I found a comany named "Arman Hamrahn Aryan" who had introduces itself as Sony official representative in Iran.

I took my phone there and asked them to repair it. Affter 5 days, they contacted me and told me that in addition to my charging socket, my touch is not working properly either! But it was working when I gave them my phone.

I contacted their help desk and asked them to foollow the issue. They answered me that 'toch os a consumable part like the battery is and it may be broken after a while. It's not our fault!!'

Who is responsible for this issue? Is it right to give the phone to be repaired by the official Sony representative and take it back non-funtional at all??

Who can help me?

Regards,

Amir

Re: Problem with Sony mobile representative in Iran

Uliwooly — Mon, 15 Sep 2014 17:44:35 GMT

Have you contacted Sony through this?

http://www.sonymobile.com/global-en/support/contact-us/

Re: Problem with Sony mobile representative in Iran

Amir_Alavi — Tue, 16 Sep 2014 11:00:43 GMT

There is no Iran in listed countries!

Re: Problem with Sony mobile representative in Iran

_alexdon_ — Tue, 16 Sep 2014 11:03:23 GMT

Look for a country near to Iran.

Re: Problem with Sony mobile representative in Iran

Amir_Alavi — Tue, 23 Sep 2014 18:10:55 GMT

I contacted Dubai which has approved Iran representative. Instead of answering my questions and investigation on my complaint about their representative, they referred me to the representative itself!! Isn't it odd?

Re: Problem with Sony mobile representative in Iran

_alexdon_ — Tue, 23 Sep 2014 18:25:51 GMT

I do not know,at least you will get in touch with them.