topic Re: Z2 not working with earphones in XPERIA archive

Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 01:30:55 GMT

Hello, I recently got the xperia z2 about two weeks ago and it wasn't until recently that I tried using it for music that I discovered that the phone doesn't seem to play the audio into my headphones, it doesn't seem to recognise it at all when I plug it into the 3.5mm jack.

It did at first work the first few days, although glitchy but now it doesn't seem to respond to being plugged in at all.

Could this be a software issue? Between the times that I've used the jack for feeding audio my phone was still on an earlier version of android OS when it worked.

Re: Z2 not working with earphones

Uliwooly — Sun, 20 Jul 2014 01:35:26 GMT

test your headphones with a computer and/or with other phones

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 01:39:58 GMT

Tested with another pair that definitely works, no change unfortunately

Re: Z2 not working with earphones

Uliwooly — Sun, 20 Jul 2014 01:58:42 GMT

repair your phone with SUS or PCC, just to narrow down the problem

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 02:05:46 GMT

I'll do that when I get home, thanks. Will be back for feedback.

Re: Z2 not working with earphones

Uliwooly — Sun, 20 Jul 2014 02:52:48 GMT

Keep us updated

Re: Z2 not working with earphones

dandy63 — Sun, 20 Jul 2014 07:45:25 GMT

Have you altered the Audio Accessories in Settings...Sounds....the menu toggles between 3 options......also check to make sure there is nothing inside the actual headphone jack port......

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 11:05:51 GMT

@dandy63 I haven't altered the default settings any and there is nothing inside the headphone jack

Re: Z2 not working with earphones

dandy63 — Sun, 20 Jul 2014 15:35:06 GMT

So what setting are you sitting at for Headphones out of the 3 choices.....i dont use the Sony noise cancelling supplied ones as i have Marleys so have set it at OTHER.....

Not really sure what sort of difference if any it would cause if i had the Noise Cancelling box ticked.......will try later

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 16:20:31 GMT

Hello again, I've now used PC companion to repair the phone, the problem remains the same, it still wont play into any of my headphones. I'm thinking I should turn it back in using the warranty if it can't be solved anytime soon.

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 16:21:52 GMT

Hello, as default the phone is set to Noise Cancelling, tried it with the other options and it doesn't seem to make a difference.

Re: Z2 not working with earphones

dandy63 — Sun, 20 Jul 2014 17:19:32 GMT

Hi, thats a pity.......if i was you i would take it to where you purchased it & take your headphones also to let them test it & see if they suggest a return, if you cant do that then you would have to contact your nearest Xperia Care.......out of interest, are you using the Walkman app for your music or a 3rd party app? Whichever one you use i would try a different Music App & try that or can you delete/reinstall the Walkman App????

Worth a try......fingers crossed

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 17:36:04 GMT

I've tried using walkman as well as spotify to see if either would work, unfortunately neither one of them work. It would seem it's more likely a hardware issue rather than a software one, I don't see why there should be a problem in just returning it and asking for either a new one or for them to do some sort of repair on the 3.5 port as I've barely had the phone for two weeks. I'll give the store a call in the morning to see if they can replace it or fix it somehow, thanks for all the help!

Re: Z2 not working with earphones

dandy63 — Sun, 20 Jul 2014 17:46:59 GMT

That's a pity we couldn't get the problem figured out.......make sure you explain all you have done to them as probably the first thing they will say is 'try different headphones/settings/software update' etc etc.....

Good luck & keep us informed with what happens....:smileysmileythumbsup:

Re: Z2 not working with earphones

TBMTRO — Sun, 20 Jul 2014 18:05:17 GMT

I will! Thanks.

Re: Z2 not working with earphones

Judit — Sun, 10 Aug 2014 21:15:16 GMT

Hi, I have just bought this phone and didnt work with the earphone I got with it... Took two days but I altered as : Settings - Sound - Audio accessories : Other.... My only problem is, that it is not loud enough Can it be a problem or I just have to get used to it? Thank you for answering