Please help camera Z1 problem

hoangtrungict — Mon, 02 Jun 2014 10:30:49 GMT

Hi guys

Please watch the video and help me

my phone

C6902

4.4.2 update over OTA

thank

Re: Please help camera Z1 problem

Alexander1 — Mon, 02 Jun 2014 11:47:55 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you first of all try to clear data for camera under settings > apps > all > camera > clear data.

Restart your phone and try again.

if the behavior still persists, I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008