topic Re: Trouble connecting to computer in XPERIA archive

Trouble connecting to computer

10shehau — Mon, 02 Jun 2014 08:52:45 GMT

I have recently installed the Sony PC companion on my pc because I need to update the system, however my phone does n ot connect to my pc. When troubleshooting the device it says that the 'This device is not working properly because Windows (7) cannot load the drivers required for this device. (Code 31)". I would like to update the system soon.

Any suggestions?

Re: Trouble connecting to computer

_alexdon_ — Mon, 02 Jun 2014 09:10:43 GMT

Try sony update service:

http://www.sonymobile.com/gb/tools/update-service/

Re: Trouble connecting to computer

Hampus — Mon, 02 Jun 2014 09:11:25 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you take a look at the following FAQ-topc:
http://talk.sonymobile.com/t5/FAQ/USB-connection-problems/m-p/348074

But if you receive an error code 31, it sounds more like an issue regarding Windows. Perhaps you can find this link useful:
http://support.microsoft.com/kb/310123/en#31