topic Re: Defective lcd screen in XPERIA archive

Defective lcd screen

Kfcman69 — Mon, 02 Jun 2014 07:42:58 GMT

Dear sony
I have had my z1 for a few months now and I turned it off but then when I pressed the on button to turn it back on. It wouldn't turn on. I heard the noise of it turning on and saw the back light but no colour. Then I turned it off and on again to see if that would fix the problem. As a result no back light came on. Am I still under the warranty to get a new phone or an new screen at least?

Re: Defective lcd screen

FrontierGate — Mon, 02 Jun 2014 07:47:58 GMT

Send your phone to your country's Sony service center immediately.

Re: Defective lcd screen

Alexander1 — Mon, 02 Jun 2014 13:48:22 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

As said above, you should have your phone examined by an authorized service center. Please follow the link below to get intouch with your local Xperia support team for further assistance in how to find your nearest service center:

http://www.sonymobile.com/global-en/support/contact-us/