topic Re: Overheating problems with Xperia Z2 in XPERIA archive

Overheating problems with Xperia Z2

Lyudi — Sun, 01 Jun 2014 16:25:57 GMT

I bought my new Sony Xperia Z2 in Bulgaria on the 27-th May. I tested the camera in 4K video and normal mode. I noticed that the phone is getting hot after making some photos and video. When I recorded a 4K video the camera switched off after only 2 minutes with massege Overheating! I saw that many others had the same problem. My question is is there a chance to fix the problem. Can I return the phone and change it with another one?

Re: Overheating problems with Xperia Z2

Gooders2 — Sun, 01 Jun 2014 19:02:57 GMT

The issue with over heating when recording in 4k is ment to be fixed in a firmware update that is currently rolling out

Re: Overheating problems with Xperia Z2

Lyudi — Sun, 01 Jun 2014 19:33:10 GMT

I hope so

Re: Overheating problems with Xperia Z2

a6rnh — Sun, 01 Jun 2014 21:02:25 GMT

I agree. The overheating happens with all image intensive apps, this is really poor from Sony..

Re: Overheating problems with Xperia Z2

RobbinB85 — Mon, 02 Jun 2014 05:37:44 GMT

I have the new firmware. Camera is still overheating. Even when im not recording, i only have the camera activated ready to get a shot, not even in 4k. And then it shut down due to heat. So i have missed many moments.. So much for a camera mobile, thank you sony.. This have never happened in any phone ever, EVER. So thank you..

Re: Overheating problems with Xperia Z2

kulvershtukas — Mon, 02 Jun 2014 08:00:41 GMT

The same problem. Camera is really good, but to make it work you have to be lucky. It is overheating in every mode. Update does not help.
Personally, i am almost sure that it will be impossible to fix it by software updates, it is more of a hardware setup issue.
If you have any chance, send your phone back and change it to something else.

Also, it is very strange the a lot of reviewers mentioned the problem in their reviews but noone didn't tell it is so serious that you actually cannot use your camera, as it is overheated almost every single time. I guess that we need to do kind of a petition, make it somehow public and check, how many users are suffering from it.

Here locally, i am planning to go to such place as governmental costumer protection center. As camera is one of the most advertised functions of the phone and Sony didn't mentioned limitations of its use, they will force the shop to take the phone back or exchange it to any other model with the same value, which is 700€ here. Hopefully, shop will send it back to Sony and they would have to take care about my phone at least than 😃

Re: Overheating problems with Xperia Z2

anm123 — Tue, 03 Jun 2014 04:06:54 GMT

i am having similar problem. the sony application "overheat control" runs in background and causes camera to shut down even when phone is slightly hot. this is very annoying. does any1 has a fix for this?? how can i stop this application from ruuning? even when it is force stopped, it starts again automatically!!

Re: Overheating problems with Xperia Z2

Neoshogun1 — Tue, 03 Jun 2014 09:57:08 GMT

Same problem with overheating while using camera. Last weekend I was on fencing event and I was recording fencing matches in Full HD and after recording few 5 min videos camera started to shutdown. I was using sandisk extreme sdxc card 64 GB as it was posted as a solution but it didin't help obviously. It's a hardware issue and Z2 has no proper cooling system. So it's designer's/engeneer's fault and Sony's fault that they thought, that users won't mind such serious problem on highend phone.

Re: Overheating problems with Xperia Z2

ASKAD — Tue, 03 Jun 2014 18:39:12 GMT

Even without using the camera, my phone has the latest firmware but overheats with regular use, i have checked any apps running in the background but nothing id causing this.

Brightness is low and stamina is enabled and still very hot

Re: Overheating problems with Xperia Z2

ymmis — Tue, 03 Jun 2014 22:08:59 GMT

Unfortunately the lastet firmware has not solved the problem. Overheating still occurs after 1 or 2 minutes in the creative camera mode and when recording 4k. However, the issue seems to have been improved for the other camera apps, so hopefully a further software update will resolve that annoying situation.

Re: Overheating problems with Xperia Z2

Kaniowski — Wed, 04 Jun 2014 07:22:30 GMT

I have the same.

This is my last Sony product in my life.

The air temperatire was 28 Celcius. So I wanted to take same photos of my children.

I made 5 (!!!!!) photos and Sony came hot and END.

Bye Sony forever. I have also Iphone - Sony - please try to learn something from Apple. Quality and perfect design.

and I prefer photos from iphone 4s - they are much better than super sony 20Mpix ...

Re: Overheating problems with Xperia Z2

Cartagenaphoto — Wed, 04 Jun 2014 08:06:46 GMT

I have the same problem.

This phone should never has been released. I am so mad!!

Re: Overheating problems with Xperia Z2

KnopiX — Wed, 04 Jun 2014 11:10:18 GMT

Hi happy Z2 owners!!!

I have the same problem after using 2 minutes 4K video recording function. I'm dissapointed, that sony advertising that function, but this is causing problems during using 4K.

WHY SONY DIDN'T COMMENT THAT PROBLEM???

What it means:

"When you are recording video continuously, the device may get warm. This is normal because the video camera function consumes more power and memory. Also, a notification may appear to inform you that the camera is going to turn off temporarily in order to cool down. In such cases, you must wait a while until the camera is ready again to shoot video."

For me continuously video recording means, that possible record minimum 30 minutes and then phone can get warm, but really it is 2 minutes, not more.

Re: Overheating problems with Xperia Z2

dm841 — Wed, 04 Jun 2014 11:13:49 GMT

since i updated the firmware to .402 , my device records over 10mins in 4k and gets a bit warm but never shuts down till i stop the video and i get a warning saying camera needs to cool of now s your device might be faulty

Re: Overheating problems with Xperia Z2

KnopiX — Wed, 04 Jun 2014 11:18:24 GMT

I have been filmed 9 minutes, whithout sim card and wifi connection, but this kind of using 4K is problematic and takes time to prepare phone for filming.

Re: Overheating problems with Xperia Z2

a6rnh — Wed, 04 Jun 2014 16:33:53 GMT

Yep mine gets very warm during camera and game usage.. I cannot see how a software update can fix this..

Re: Overheating problems with Xperia Z2

Cartagenaphoto — Wed, 04 Jun 2014 16:39:19 GMT

It's clearly a design flaw from when they constructed and calculated the cooling system which apparently consists of a heatpipe.

Re: Overheating problems with Xperia Z2

KnopiX — Thu, 05 Jun 2014 07:49:55 GMT

HEY SONY COMPANY MEMBERS!!!

PLEASE COMMENT THIS TOPIC!!!

WHEN WIIL BE OVER HEATING PROBLEM SOLVED?

DO SONY ENGINEERS LOOKING FOR SOLUTION?

IN WHICH PHASE IS THAT PROCESS?

Re: Overheating problems with Xperia Z2

kulvershtukas — Thu, 05 Jun 2014 13:02:23 GMT

Doubtful that SONY would reply on that. Replying means they confirm the issue. Most probably it will never be fixed. The thing we could all do is to make kind of a petition to SONY. From my side of view it is a fault of this model and it has to be recalled by the company untill it is solved.

Otherwise, we all going to see Z3 with problems solved, Z2 will deasapear form sale and we will stuck with our faulty devices.

Re: Overheating problems with Xperia Z2

hop3y — Thu, 05 Jun 2014 13:56:49 GMT

Mines fine!