topic Re: proximity sensor issue in XPERIA archive

proximity sensor issue

rahul39654 — Mon, 19 May 2014 11:33:25 GMT

Hi I've sony xperia tipo its having proximity sensor problem sometimes sensor shut off the screen while calling and doesn't shuts on the screen till th e call is not ended and sometimes it keep light up while on the call. And I have upadated to latest software but still not working and in system check its says "detected"..

Re: proximity sensor issue

_alexdon_ — Mon, 19 May 2014 19:56:12 GMT

Do you have a screen protector or a flip case?

Re: proximity sensor issue

rahul39654 — Tue, 20 May 2014 01:25:53 GMT

I have screen protector

Re: proximity sensor issue

_alexdon_ — Tue, 20 May 2014 09:58:44 GMT

You should remove it and check again.

Re: proximity sensor issue

Alexander1 — Tue, 20 May 2014 12:57:00 GMT

If you experience the same behavior without a screen protector you can try to reinstall/repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

If the issue persists, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/