topic Re: Z1 freezing when opening basic apps, the power button isn't working either in XPERIA archive

Z1 freezing when opening basic apps, the power button isn't working either

Ricardo951 — Sat, 21 Jun 2014 09:30:51 GMT

Many apps (including basic ones eg. Camera, Contacts) make the phone freeze for a second, then I just get the "not responding"error. When I press the camera icon I just get a black screen. Exporting contacts also makes the phone freeze for a few seconds. So does Facebook, so does Youtube, so does most of the apps in my phone. I can turn of my phone manually holding the power off key, but if I want to boot it back up I have to do the force restart thingy (when you hold like 2 buttons at the same time) because holding the power key doesn't turn the phone back on.

I've tried everything from safe mode to the red button thing, but nothing helps.

Help please

Re: Z1 freezing when opening basic apps, the power button isn't working either

Ricardo951 — Sat, 21 Jun 2014 12:05:04 GMT

Bump. Anyone? I've also realized that the phone doesn't fully turn off using the power key, the screen stays a little bit lit.

Re: Z1 freezing when opening basic apps, the power button isn't working either

Ricardo951 — Sat, 21 Jun 2014 12:16:50 GMT

I just tried clearing the Cameras cache, but I can't because the cache doesn't even load, I just get "computing" instead of data. Can someone help me?

Re: Z1 freezing when opening basic apps, the power button isn't working either

_alexdon_ — Sat, 21 Jun 2014 20:46:53 GMT

Boot the phone in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Z1 freezing when opening basic apps, the power button isn't working either

Ricardo85 — Sun, 22 Jun 2014 10:34:35 GMT

Well, you could atleast read what I posted above.

>Tried everything from safe mode to the red button thingy

Re: Z1 freezing when opening basic apps, the power button isn't working either

Ricardo85 — Sun, 22 Jun 2014 10:39:00 GMT

And now I can't download anything from the playstore, the "downloading" line just keeps moving but nothing happens. **bleep** this phone. Complete and utter disappointment

Re: Z1 freezing when opening basic apps, the power button isn't working either

_alexdon_ — Sun, 22 Jun 2014 10:53:22 GMT

You should try a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Z1 freezing when opening basic apps, the power button isn't working either

Ricardo85 — Sun, 22 Jun 2014 11:43:08 GMT

Yeah tried that aswell. Did the whole software reinstall thingy. Nothing works.

Re: Z1 freezing when opening basic apps, the power button isn't working either

_alexdon_ — Sun, 22 Jun 2014 11:47:27 GMT

You should stop by a sony service.