topic Re: Power button and hard reset not working in XPERIA archive

Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 13:59:52 GMT

The power button does not turn on the phone/react in any way. When I attempt hard reset I get a purple indicator light but nothing else. WIll see the Sony logo but ends there.

When attempted to connect it to the PC companion it could not detect that the phone was connected. If the hard reset (power button + volume up) shows the purple light, must mean that the hardware is still okay and connected. Any suggestions what to do?

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 14:12:07 GMT

Charge the phone for 1 hour,repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

Re: Power button and hard reset not working

sonyxperiajowne — Sun, 18 May 2014 14:19:40 GMT

also me.Sony logo stays forever.

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 14:21:15 GMT

My device is not available in there..

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 14:22:21 GMT

Run SUS in compatibility mode with windows 7.

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 14:27:49 GMT

I do not have Compatibility option under properties in my windows 8

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 14:30:03 GMT

Then start compatibility troubleshoot.

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 14:31:58 GMT

Thanks. It is currently downloading. seems promising

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 14:33:04 GMT

Ok,keep us updated.

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 14:46:25 GMT

It is turning on. Will keep posted if the button works too

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 14:47:17 GMT

Ok.waiting.

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 14:52:03 GMT

Aaaand the power button still does nothing. Doesn't put the screen to sleep not wake it up. No response.

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 14:55:47 GMT

It is hardware problem.Stop by a sony service.I am sorry:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 14:56:40 GMT

But how can it still register on hard reset that power button was pressed but not there?

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 15:03:00 GMT

I cannot tell,I am out of ideas.

Re: Power button and hard reset not working

Olenlahe123 — Sun, 18 May 2014 15:08:35 GMT

Thanks a million for your time. At least it is turned on and maybe I can use it as an alarm clock at least.

Re: Power button and hard reset not working

_alexdon_ — Sun, 18 May 2014 15:11:34 GMT

Anytime.You should really take your time and visit a sony service.They will help you more.

Re: Power button and hard reset not working

Olenlahe123 — Mon, 19 May 2014 18:28:31 GMT

Through some miracle, at random point today it started working again.

Re: Power button and hard reset not working

_alexdon_ — Mon, 19 May 2014 19:58:48 GMT

Lets hope it will not break again.