topic Re: Software update problems, not power cell in XPERIA archive

Software update problems, not power cell

GiovanaOseko — Thu, 10 Jul 2014 12:28:14 GMT

Hello, yesterday while updating my phone the Sony PC Companion crashed and the phone did not turn on showing the following message "the software update failed que make sure your phone is connect". I tried resetting it but could not. Please, help me.

Re: Software update problems, not power cell

Samuel1 — Thu, 10 Jul 2014 12:31:22 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you try to repair the phone software using PC Companion. .

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Software update problems, not power cell

_alexdon_ — Thu, 10 Jul 2014 12:31:43 GMT

Charge the phone for about 2 hours,repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/