topic Re: USB connection problems? in XPERIA archive

USB connection problems?

lionyigit — Sat, 17 May 2014 20:10:02 GMT

hello,

I have a problem about USB connection.

Also PC does not recognize phone and also it does not charge.

I tried to change USB cable, USB connection, restart PC and phone, system restore, uninstall and reinstall sony software and other advices from Johan Community Manager.

When I checked the device manager, I saw a problem "portable devices" - "Xperia Z1 Compact" -

Windows can not load the drivers required for the device, this device does not work properly. (Code 31)

Please help

thanks in advance

Re: USB connection problems?

_alexdon_ — Sat, 17 May 2014 20:42:32 GMT

Read here:

http://pcsupport.about.com/od/findbyerrormessage/a/code-31-error.htm

Did you try on another computer?

Re: USB connection problems?

lionyigit — Sat, 17 May 2014 23:07:10 GMT

thanks

but not fixed

I also try safe mode but not fixed

I tried with another pc and it works

There is no problem at phone

problem is software or windows problem about device manager

Re: USB connection problems?

_alexdon_ — Sun, 18 May 2014 08:55:08 GMT

Yes,your own PC has problems.