topic Re: problem during a call in XPERIA archive

problem during a call

azqswx123 — Sat, 17 May 2014 19:33:05 GMT

goodnight,
I have a concern. If I enable gsm fashion / wcdma, my interlocutor hears my voice like a robot (jerky)
If I revert to GSM mode (2G), I no longer worry.
I used SEUS but that did not fonctionné.Je not had this problem before. it happened after my return from vacation.
Could you help me? I'm French

Re: problem during a call

Uliwooly — Sat, 17 May 2014 19:46:16 GMT

It could be that you need a new SIM card

Re: problem during a call

azqswx123 — Sat, 17 May 2014 20:24:58 GMT

I thought the same thing as you.

I wanted a new sim card today and it did not change anything....

Re: problem during a call

_alexdon_ — Sat, 17 May 2014 20:47:36 GMT

How is your 3G coverage?Also,did you try to disable microphone noise suppression?

Re: problem during a call

azqswx123 — Sat, 17 May 2014 21:01:48 GMT

The coverage is very good. Like I said, it happened once, on my return from vacation. And it worked fine before. how to disable the noise canceling microphone?

Re: problem during a call

_alexdon_ — Sat, 17 May 2014 21:10:37 GMT

Go to settings-call settings,look for microphone noise suppression.I am not sure SP has it.

Re: problem during a call

azqswx123 — Sat, 17 May 2014 21:13:15 GMT

sp don't have it

Re: problem during a call

_alexdon_ — Sat, 17 May 2014 21:18:33 GMT

You should stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: problem during a call

azqswx123 — Sat, 17 May 2014 21:26:18 GMT

ok. thanks

Re: problem during a call

_alexdon_ — Sat, 17 May 2014 21:31:39 GMT

Keep us updated.

Re: problem during a call

djc7990 — Sat, 17 May 2014 21:59:22 GMT

hi guys just want to add yes The "sp" does have noise-suppression like you said go to settings under I think its sound or call settings but its there you'll see it check it or uncheck it..

Re: problem during a call

_alexdon_ — Sat, 17 May 2014 22:10:09 GMT

You should have it unchecked and see if anything improves in calls.

Re: problem during a call

djc7990 — Sat, 17 May 2014 22:22:03 GMT

hi guys yes sp does have noise suppression check the box on check the box but if they're under settings either call settings for sound settings, but it might not have she should take out the sim card do a hard reset my fishing the bottom button with a pen and try again

Re: problem during a call

Looser99 — Mon, 19 May 2014 07:17:13 GMT

@azqswx123 : Ofcourse Xperia Sp has microphone noise surpression ! It's under the settings->call settings->mirophone noise surpresssion.... Have you upgraded your phone to the latest software? I also suggest you turn off the equalizer and slow talk option. To turn off these settings you have to make a call->during the call, look at the top right corner of your phone for 3 dots->after pressing it you will see equalizer and slow talk option... Uncheck the slow talk option and make the equalizer setting normal. If all fails, repair your phone software usis SUS or Sony PC companion. Hope this helps.

Re: problem during a call

djc7990 — Mon, 19 May 2014 11:10:01 GMT

don't know if this could be a related issue, but I have been experiencing low volume on the caller side, and VOLUME is all way up!, only sumtimes it's a hit -n-miss...