topic Re: Sony PC Companion or SUS in XPERIA archive

touchscreen problem

nick1999 — Fri, 16 May 2014 19:21:00 GMT

I bought xperia so about a month ago, since that day a'm experiencing touchsreen problem touchscreen works 4/5 and when it is horizontal it doesn't work too. What should I do? Should I download calibration, does it work?Or does .201 firmware solve this problem? please help, I need users' help

xperia sp softkeys don't work when phone is horizontal, put down on the table!

nick1999 — Wed, 30 Apr 2014 10:34:41 GMT

xperia sp softkeys don't work when phone is horizontal, put down on the table! I bought it yesterday and found out that phone softkeys don't work when the phone is on a table or other surface. When I am holding it in my hand the softkeys are working. What can I do? please help me

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

GreekXperiaSp — Wed, 30 Apr 2014 11:03:23 GMT

i dont think thats a problem...mine does it too...its just the device...there is better touch when the phone is in your hands rather than its on a surface and try to push any buttons..it works although when its on the table but the touch is less responsive..

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

nick1999 — Wed, 30 Apr 2014 11:18:56 GMT

in video revievs they work well when the phone is on a table, but when I push the softkeys hard they don't respond

http://www.youtube.com/watch?v=V72UU57YU-Y

I use screen protector, does the screen protector cause it?

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

GreekXperiaSp — Wed, 30 Apr 2014 11:45:37 GMT

No i dont think so...screen protector is too thin..so it doesnt affect the touch..

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

Alexander1 — Wed, 30 Apr 2014 13:36:06 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you visit a service center to get your phone examined and fixed. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

You'll find more information about this at the following topic:

http://talk.sonymobile.com/t5/Xperia-SP/Xperia-SP-Display-Problem/td-p/320708

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

Danial-mach1 — Wed, 30 Apr 2014 13:55:27 GMT

dont worry about it

its a SP feature\problem(?) it may work or may not work..also if you connect to usb it will work in horizotal

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

nick1999 — Wed, 30 Apr 2014 14:17:49 GMT

there isn't any xperia centers in my country (georgia)

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

Alexander1 — Wed, 30 Apr 2014 15:48:31 GMT

Perhaps you can contact your retailer to see if they can assist you further.

Re: xperia sp softkeys don't work when phone is horizontal, put down on the table!

ogu — Wed, 30 Apr 2014 23:42:15 GMT

Enable glove mode and restart your phone. Use it this way without gloves and don't hover your finger over the screen. It's not perfect but it helps.

It looks like a lot of SP handsets suffer from this, even the new ones. I mean if they could fix it, why ship them like that? And hearing touch issues of one piece metal frame Z series phones. I am kinde suspecting the gapless frame might be to blame.

xperia sp touchscreen problem solved

nick1999 — Thu, 08 May 2014 14:12:14 GMT

I bought xperia sp two weeks ago, the phone's touchscreen didn't work properly and the softkeys stopped working when phone was horizontal, on the table or other plain surface. I found a solution: I enabled glove mode, then power off the phone, then turn the phone and disable glove mode. Now my phone works perfectly! Is this permanent? Or my phone will continue lagging in some time?

Does .201 update fix the display problem (the phone doesn't work when it is horizontal)?

nick1999 — Wed, 14 May 2014 15:39:07 GMT

does .201 update fix the display problem (the phone doesn't work when it is horizontal)? I am experiencing this problem since I bought xperia sp

Re: Does .201 update fix the display problem (the phone doesn't work when it is horizontal)?

Uliwooly — Wed, 14 May 2014 15:43:33 GMT

@nick1999

Stop by your local Sony Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

Re: Does .201 update fix the display problem (the phone doesn't work when it is horizontal)?

nick1999 — Wed, 14 May 2014 15:53:52 GMT

Spoiler

there isn't a xperia center in my country

Re: Does .201 update fix the display problem (the phone doesn't work when it is horizontal)?

nick1999 — Wed, 14 May 2014 15:56:28 GMT

uliwooly

there isn't a xperia center in my country

does that mean that the problem isn't fixed in .201?

Re: Does .201 update fix the display problem (the phone doesn't work when it is horizontal)?

Uliwooly — Wed, 14 May 2014 16:03:11 GMT

each case is different, your issue could be hardware related

Re: Does .201 update fix the display problem (the phone doesn't work when it is horizontal)?

nick1999 — Wed, 14 May 2014 16:07:05 GMT

uliwooly

but when I enable glove mode, then power off , then power on and disable glove mode itgets smooth for 1 day, then the problem returns.

Also in my hands the touchscreen works 4/5:smileyangry:

Sony PC Companion or SUS

nick1999 — Sun, 18 May 2014 07:38:03 GMT

I want to update xperia sp to .201, which one do you suggest with SUS or PCC?

Re: Sony PC Companion or SUS

Akkush — Sun, 18 May 2014 07:44:44 GMT

I think SUS is better. But wait for other posts.

Re: Sony PC Companion or SUS

MixoLOLO — Sun, 18 May 2014 08:23:52 GMT

Flashtool!