topic Re: PC cant recognise internal storage in XPERIA archive

PC cant recognise internal storage

giannist7 — Wed, 09 Jul 2014 00:56:53 GMT

When i connect my phone with the usb cable my pc recognise only the external sd card. How to make it recognise the internal storage? Thanks.

Re: PC cant recognise internal storage

Sam — Wed, 09 Jul 2014 03:27:21 GMT

It sounds like you have the phone in Mass Storage Mode. Please follow these steps before reconnecting:

Main Menu > Settings > Xperia > USB Connectivity > USB Connection Mode > Change to MTP Mode.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: PC cant recognise internal storage

giannist7 — Wed, 09 Jul 2014 18:08:59 GMT

i changed it to MTP mode but still i cant see my internal memomy.

Re: PC cant recognise internal storage

Sam — Thu, 10 Jul 2014 01:38:00 GMT

That is odd, in this case I would advise uninstalling and reinstalling the device completely:

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

Microsoft Windows 8 users

To open Device manager on your computer

Click the Desktop Tile to open the Desktop.
Click >> at the bottom right of the taskbar.
Select Control Panel from the Menu.
Select Device Manager from the list of control panel items.
Note: If you do not see the screen with the Device Manager option, click the View by drop-down menu and select Small icons.

Microsoft Windows XP and 2000 users

To open Device manager on your computer

On the desktop, right-click on My Computer and click Properties.
In the System Properties window, click the Hardware tab.
In the Hardware, tab click the Device Manager button.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: PC cant recognise internal storage

giannist7 — Thu, 17 Jul 2014 14:04:23 GMT

i unistall the drivers, i waited some minutes but it didnt installed again

Re: PC cant recognise internal storage

Sam — Thu, 17 Jul 2014 23:12:19 GMT

Disconnect and reconnect the handset, preferrably to another USB port.

What are your thoughts about this forum? Let us know by doing this short survey.