topic Re: Brightness xperia sp in XPERIA archive

Brightness xperia sp

stelaki — Fri, 16 May 2014 10:35:10 GMT

hi guyz!!!!!! i have an issue with my phone and i hope to help me after my new update '.201' on xperia sp ,everytime i call to someone,my screen turns black,so i cant use my keyboard or loudspeaker and the most , if i want to press a number to put card i cant .....so, anyone can help me? thank u

Re: Brightness xperia sp

daverawle — Fri, 16 May 2014 11:07:38 GMT

What was the result of testing the proximity sensor?

Re: Brightness xperia sp

stelaki — Fri, 16 May 2014 11:09:50 GMT

im sorry...what ? :$

Re: Brightness xperia sp

daverawle — Fri, 16 May 2014 11:27:22 GMT

You must have missed my reply of las Saturday

During a call it is designed that the screen goes off while the 'phone is against your ear (to reduce battery drain and prevent inadvertant button presses). Do you have some sort of case or screen protector that is obstructing the Proximity Sensor which is just left of the speaker mesh at the top of the 'phone?

There is a test for the Proximity Sensor. In the dialler enter *#*#7378423#*#* that gets you to Service Test. Under this option, near the bottom of the list, is Proximity Sensor, once selected the sensor status should change from off to on when covering the top part of the screen.

Dave

Re: Brightness xperia sp

stelaki — Fri, 16 May 2014 11:31:17 GMT

ooohh that was u!!!!i didnt miss...i pressed it, and it show me 4 things, but i understood wrong and my sp return to original settings, did tempering

Re: Brightness xperia sp

daverawle — Fri, 16 May 2014 11:41:48 GMT

I got the name wrong, in the service tests menu it is called "Proximity Switch" there is no proximity sensor option for the X-SP. But same effect, it should change from off to on when the top of the screen is covered.

Re: Brightness xperia sp

stelaki — Fri, 16 May 2014 11:46:33 GMT

ok my friend!!!i will try it !! thank u for help again

Re: Brightness xperia sp

Danial-mach1 — Fri, 16 May 2014 19:18:47 GMT

what if you press power button during call?

is it turn on your screen?

Re: Brightness xperia sp

stelaki — Sat, 17 May 2014 10:53:27 GMT

well,it didnt work 😕

Re: Brightness xperia sp

daverawle — Sat, 17 May 2014 17:46:25 GMT

Then it seems you have a fault with the proximity switch. Suggest you return it to Sony for repair.

Re: Brightness xperia sp

stelaki — Sun, 18 May 2014 08:45:33 GMT

maybe because i observe the switch is on!!!!!!

Re: Brightness xperia sp

daverawle — Sun, 18 May 2014 09:10:42 GMT

If you are seeing the proximity switch is "ON" when the top of the screen is uncovered then that is the problem, it should be "OFF" until covered. Anything using the switch, such as the dialler, will blank the screen if it is "ON".

Re: Brightness xperia sp

Looser99 — Sun, 18 May 2014 11:17:36 GMT

@Stelaki : If other methods provided by the users who commented on this thread didn't work then i suggest you repair your phone using SUS or Sony PC Companion and then clear your internal storage from settings->backup & reset->factory data reset->tick Erase internal storage at the bottom->Reset phone. This should solve the problem. If doesn't then go to the nearest sony service center. Hope this helps.

Re: Brightness xperia sp

stelaki — Sun, 18 May 2014 15:24:39 GMT

therefore, i should be press "off" ! because i dont have screen protector???? if i understood wrong sorry !!!

Re: Brightness xperia sp

stelaki — Sun, 18 May 2014 15:36:58 GMT

ill try and this way!!!!! thank u both!!!!!!!!!!!!

Re: Brightness xperia sp

stelaki — Sun, 18 May 2014 15:52:01 GMT

ok i seee!!!!!!!!!! its on!!!!! one more question ! where i press "off"????i cant see this option except if there is on my phone !!!!!

Re: Brightness xperia sp

daverawle — Sun, 18 May 2014 16:41:13 GMT

Stelaki,

When it says "ON" during the test it means that the proximity switch is ON - it shouldn't be ON unless you have the top part of the screen covered. It should say "OFF" and then when you cover the top of the screen it changes to saying "ON". You have no other control over it other than by covering it, either with your hand during the test or your ear when making a call.

So it looks like the proximity switch is faulty as it is saying "ON" when uncovered. It is possible that an app you have installed could be affecting it so you should repeat the test in "safe mode".

If possible try and effect a repair with PC Companion or SUS but I think taking it to a Sony repair specialist is your best bet.

Dave

Re: Brightness xperia sp

stelaki — Mon, 19 May 2014 05:08:10 GMT

yes probably u have right !thank u for ur time!

Re: XPERIA SP KIT KAT 4.4

stelaki — Wed, 18 Jun 2014 09:50:30 GMT

hello my friends!!!!!! i have a question about this update ! i have sony experia sp , ofc i read that kit kat update is now available to all xperia Z,Z1,Z2....... but on my phone says: "under invastigation" ....but this update is super ! so , can u tell me plz if i update my xperia sp to kit kat 4.4 what will happen to my mobile???