topic Re: Xperia L constantly restarting in XPERIA archive

Xperia L constantly restarting

Tetters46 — Wed, 18 Jun 2014 10:34:09 GMT

Hi, have noticed a few other posts like this, but no definitive "fix". As of last night, my phone is restarting pretty much every time I touch it. I need to be contactable by mobile so this is a real worry. I try to read a message, it restarts; try to access web, it restarts. It doesn't turn itself off - just the restart screen, then takes minutes to "reload". I've tried it in safe mode and it seems to be ok for up to an hour at a time - I've removed any apps that I don't use. What's going on? Lots of people seems to be having the same problem - the prediciable "factory reset" is the immediate response, but it's time consuming and inevitably leaves folk missing some photos or messages or something that they'd rather not lose - where's the fix for this Sony? Thanks

Re: Xperia L constantly restarting

_alexdon_ — Wed, 18 Jun 2014 10:40:40 GMT

Did you try to remove the SIM card?

Re: Xperia L constantly restarting

Tetters46 — Wed, 18 Jun 2014 10:42:39 GMT

Hi, yes, took the sim out last night, then put it back and restarted - still ongoing. Very frustrating. The phone isn't even a year old and up until last night I've had no issue at all with it, in fact really liked it.

Re: Xperia L constantly restarting

_alexdon_ — Wed, 18 Jun 2014 10:46:30 GMT

I suggest you go for a software repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Xperia L constantly restarting

Tetters46 — Wed, 18 Jun 2014 10:51:07 GMT

will try it later and see what happens - can't do that during the day, need to be at home computer, thanks

gotta say though, the problem seems to be with lots of people and this fix advice doesn't actually tell any of us why this has suddenly started happening and why sony aren't all over it?

Re: Xperia L constantly restarting

_alexdon_ — Wed, 18 Jun 2014 11:00:58 GMT

I know but it helps in numerous cases.I am not working for Sony,if you want you can contact them:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Xperia L constantly restarting

Tetters46 — Wed, 18 Jun 2014 11:07:54 GMT

also, if I have to keep it in safe mode all day (which I'm gonna have to do, every time I touch it there's a restart!) - what am I not accessing in safe mode - is there anything I should be aware that I won't see/get whilst it's in this mode? Thanks again

Re: Xperia L constantly restarting

_alexdon_ — Wed, 18 Jun 2014 11:17:17 GMT

In safe mode we are excluding the 3rd party apps,if the problems do not occur,it means one of those is responsible.

Re: Xperia L constantly restarting

Tetters46 — Wed, 18 Jun 2014 11:51:03 GMT

Are you aware of any particular app that seems to be recurring as the main issue? Any heads up on what to take off and reinstall would be appreciated, thanks

Re: Xperia L constantly restarting

_alexdon_ — Wed, 18 Jun 2014 11:53:46 GMT

Usually there are task killers,antivirus,cache cleaners etc.

Re: Xperia L constantly restarting

Tetters46 — Wed, 18 Jun 2014 16:19:23 GMT

Oddly it might be the BBC Weather App that was causing the issue - some trial and error research seems to be pointing that way - I'll update when I see how things go

Re: Xperia L constantly restarting

Tetters46 — Thu, 19 Jun 2014 08:51:46 GMT

So, for anyone else out there who has an Xperia L that keeps restarting, my issue was definitely with BBC's weather app - since removing it and restarting my phone, I have had no further issue. Other apps that I had also removed I have now reinstalled and everything is fine, so I can definitely isolate it to the BBC Weater App. Hopefully this will help some other Xperia user if their phone starts restarting every time they touch the screen!

Re: Xperia L constantly restarting

_alexdon_ — Thu, 19 Jun 2014 10:15:04 GMT

Good catch.

Re: Xperia L constantly restarting

siva452 — Thu, 19 Jun 2014 10:32:20 GMT

I am also facing the same issue.

my phone is also restarting continously. after some time 1-2 days when i restarted, its working fine.

Again when i switch on wifi its going bad....

Please help me...

Re: Xperia L constantly restarting

_alexdon_ — Thu, 19 Jun 2014 10:37:49 GMT

Check if the same occurs in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

By the way,do you have the above app BBC weather?

Re: Xperia L constantly restarting

donzstarsider — Thu, 04 Sep 2014 08:28:35 GMT

I was just gonna ask, is the bbc weather app an app you installed from playstore or is an app that comes with the phone? because I have the same problem and I've come to your post but I search all my apps via setting and all I found is the weather widget app, is that the one? thx