topic Return and refund - Unsatisfied customer in XPERIA archive

Return and refund - Unsatisfied customer

Bhoumick — Thu, 15 May 2014 14:05:34 GMT

I just bought the xperia z2 yesterday and honestly very very dissapointed after oepning the box. Feeling very cheated. The main reason I was upgrading from Z to Z2 was the active noise cancellation mic that was all over the internet and had looking forwarded to it.

However when the box was opened it had a very basic headset not even an in ear headset. After paying 50K for a device i fealt cheated since nothing was mentioend on the box or anywhere for that matter. Its hit me by surprise in worst possbile way.

If that how sony wants intends to sell the device I would like to return the device under not satisfied grounds and request for a refund. Please let me know what whats the process. I have also raised a tickets within 2 hrs from opening the box.

Ticket Number - 1-1294461516

Regards

Arindam

Re: Return and refund - Unsatisfied customer

_alexdon_ — Thu, 15 May 2014 15:21:44 GMT

Contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Return and refund - Unsatisfied customer

YannRayon — Thu, 15 May 2014 15:24:07 GMT

Strange, the Z2 ships with the noise cancelling in ears.
Where did you buy it ?

Re: Return and refund - Unsatisfied customer

denegi20 — Thu, 15 May 2014 16:07:42 GMT

Well it's your own fault now isn't it? When you bought it, did you bother to ask the reseller if there's any headsets inside the box? You assumed every Xperia Z2 box comes with a noise-cancelling headset, but that is a flawed assumption. Mine came without it, because mine came with the Smartband and Magnetic dock charger. It's your own fault for not checking up on it first, so you can't refund it. If it's Sony's fault, then yes you can refund. But you assumed yourself that all the Xperia Z2 came with noise-cancelling headsets, and Sony didn't mention that at all. Nowhere did Sony mention that their Xperia Z2 will ALWAYS come noise-cancelling earbuds.

If you want one, just buy one, no need to participate in the arduous process of submitting a ticket, returning and refnduning.

Re: Return and refund - Unsatisfied customer

doolittle27 — Thu, 15 May 2014 16:36:24 GMT

I personally think that accesories included in the package may varies upon the market. As what it is in Thailand, there are only regular earphone included. Also those who pre-order will also be getting a magnetic dock charger. Therefore, there are very little accesories came in with the box. Not to mention the phone costs 739 USD with such little amount of what you get.

Re: Return and refund - Unsatisfied customer

RobbinB85 — Thu, 15 May 2014 18:18:08 GMT

I did not get any dock. But I did get the crappy 1 dollar earphones 😧 .
And i also got the wristband, I have used it once, when I was on a party and waited for an important call. But that is probably the only time it will be used, somebody want to change for a dock?

Re: Return and refund - Unsatisfied customer

crazypau — Thu, 15 May 2014 23:00:15 GMT

Package really varies by market. Sometimes setting your expectation a bit lower seems to help. I was already expecting ordinary headphones when I got my Z2 box. Turns out, it came from Taiwan so there's the high-quality NC headset. Good for me! Ü

Re: Return and refund - Unsatisfied customer

Sam — Fri, 16 May 2014 01:12:31 GMT

Please be aware that waht comes included with any sales kit will vary from market to market and network to network. if you are concerned about what may come in the box it is worth asking the retailer as they will be able to confirm prior to purchase.

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Re: Return and refund - Unsatisfied customer

Bhoumick — Fri, 16 May 2014 07:59:55 GMT

@ YannRayon, I bout it in Bangalore, India.

@ denegi20 Thanks so much for your insight and knowing that you had the opportiunity to check all those details before buying it. Bliess your luch.

I bought the phone on the day it was launched in Bangalore and NO One (including Sony Center) neither has a demo unit nor Sony center emp had any clue on whats in the box. After i made the purchase they opened the box and saw for the first time whats inside.

FYI for you - the box came only with a smart band, a losy headset (some 1980's model), a case, charger and cable. that all.

Im fustrated with the way Sony chose to take people for a ride in one of there bigest market.

@Rickard; @Sam; @Alexander; @Hampus - any inputs will be highly appricated.

Re: Return and refund - Unsatisfied customer

Bearings — Fri, 16 May 2014 09:35:59 GMT

Hello, your own ignorance should not be blamed on Sony. It's also all over the internet what you get inside the box when the phone was launched on 12 May. Announced during launch by Sony India.

Re: Return and refund - Unsatisfied customer

Sachinz1 — Sat, 17 May 2014 07:42:37 GMT

I have z1 compact but I want z2

Re: Return and refund - Unsatisfied customer

Sachinz1 — Sat, 17 May 2014 07:43:28 GMT

I will pay the difference

Re: Return and refund - Unsatisfied customer

_alexdon_ — Sat, 17 May 2014 08:26:35 GMT

I do not think that kind of exchange is possible but you have to contact your local xperia:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Return and refund - Unsatisfied customer

Bearings — Sat, 17 May 2014 13:42:09 GMT

Sachinz1, since you are prepared to pay the difference, the only way is for you to sell your Z1S in resale market and buy Z2 from Sony.

Re: Return and refund - Unsatisfied customer

Bhoumick — Tue, 20 May 2014 06:45:12 GMT

Hi,

It would nice if you can point out where on the internet the box content was mentioned on the 12 May 2014?

Above all the current headset that came is even not par when compaired to Z or Z1 what do you say about that?