topic Re: Not receiving calls in XPERIA archive

Not receiving calls

g0141 — Mon, 07 Jul 2014 21:24:28 GMT

Had a problem with my Z2 since I got it few months ago. If I have not used phone for 15 mins or so and it has gone to sleep when someone phones me the phone won't wake up and therefore the caller is transferred to voicemail or if thats switched off they get a message saying the phone is unobtainable, the only way I know someone is calling is because I get a text to say a message has been left for me.

If I've used the phone recently, the call comes thru as normal. Becoming a real pain, really puting me off gettting a sony phone again in future.

I'm getting a good signal, so its not like its to do with that. . . . . .

Re: Not receiving calls

Michdev — Mon, 07 Jul 2014 22:20:29 GMT

I am having the same problem, any ideas how to fix this issue

Re: Not receiving calls

Martin27 — Tue, 08 Jul 2014 21:54:19 GMT

I suspect the same as I've got unexplained missed calls. However I didn't have enough to reach this conclusion yet.

Re: Not receiving calls

Sam — Wed, 09 Jul 2014 00:59:44 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

That is odd, just to confirm the call goes straight to voicemail without ringing on the phone but this contact can get through to this phone normally? I am asking this as there is an option you can select when setting up a contact to send all calls from that number to voicemail.

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Re: Not receiving calls

g0141 — Thu, 10 Jul 2014 22:53:08 GMT

aye its like the phone is not waking up to receive the call, even if i call from another phone right next to it, i've checked the voice mai and call forwarding l settings on the phone etc with ee and the are ok. . .

Re: Not receiving calls

Sam — Fri, 11 Jul 2014 00:32:40 GMT

Do you have any taskillers installed on your handset?

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Re: Not receiving calls

Zeebad — Sat, 12 Jul 2014 17:23:41 GMT

I'm having the same problem. No task killers installed here other than stamina mode.

Re: Not receiving calls

razy — Sat, 12 Jul 2014 18:29:15 GMT

Same here. Just did a hard reset using the pc app as the factory reset option in the phone changed nothing, as far as errors that is.

Re: Not receiving calls

andysack — Sun, 13 Jul 2014 20:39:22 GMT

Myself & my mum also have the same problem with our Z2 phones. Were are also both with ee, maybe it could be a combination of the two that's causing the problem?

Re: Not receiving calls

dandy63 — Sun, 13 Jul 2014 21:13:56 GMT

Bit of a coincidence that both of you are on EE......are both Z2s running exactly the same Apps/Settings?

The chances of both Z2s having exactly the same fault seems a bit dodgy....by any chance are they unlocked & if so can you try a different Carriers Sim & see if the fault is still there??

Re: Not receiving calls

g0141 — Mon, 14 Jul 2014 22:24:56 GMT

My mobile is locked to EE. I have also noticed that the vibration on touching keys on the screen, suddenly for no reason stops vibrating, however if i gently tap the phone flat on a table it starts to work again, weird . . . .

Re: Not receiving calls

Zeebad — Fri, 18 Jul 2014 18:09:29 GMT

Software repair seems to have resolved this for me. Either that or moving house.

Re: Not receiving calls

razy — Fri, 18 Jul 2014 18:54:13 GMT

Found same issue resolve it by restarting phone after a charge.

Re: Not receiving calls

Johnny2Depp — Sun, 20 Jul 2014 01:45:26 GMT

I have this issue also but I'm on 02 network. I'm in a good reception area. I get sent messages from network of missed calls but no missed calls on the phone itself.
I'll try the software repair to see if it works for me.

Re: Not receiving calls

Johnny2Depp — Tue, 29 Jul 2014 20:23:55 GMT

No software repair needed - A simple restart of the phone worked for me