topic Re: Can firmware fix microphone problem? in XPERIA archive

Can firmware fix microphone problem?

J-Mor — Thu, 15 May 2014 11:09:39 GMT

I'm getting bad quality sound from the microphone, scratchy and hissy - people are saying they can't understand me very well (to be honest the sound quality of incoming calls is pretty poor too, compared to my old s2) and it's also apparent in recordings such as the microphone test. I see a lot of people are having similar issues. My question is whether this can be sorted out by a firmware update or is it an unfixable hardware issue? If it's the former I'll hold out as I like the phone in a lot of ways, but if it's the latter it's going straight back to the shop. Thx.

Re: Can firmware fix microphone problem?

Cartagenaphoto — Thu, 15 May 2014 12:04:54 GMT

Yeah my Galaxy S4 had a way better sound quality. I think it's a hardware problem or feature because of the waterproofing.

Re: Can firmware fix microphone problem?

RobbinB85 — Thu, 15 May 2014 12:21:08 GMT

Its not because of the water proofing. My friends Z1 and my brothers S5 have awesome audio quality

Re: Can firmware fix microphone problem?

YannRayon — Thu, 15 May 2014 15:30:46 GMT

If it's about the same then here : http://talk.sonymobile.com/t5/Xperia-Z2/Echo-issues-during-phone-call/m-p/659777#U659777

It's more like a hardware problem. Do people that call you can hear echo of their own voice ?

If yes, the best thing to do is to contact xperia care, for repair. At first, I thougt that sending it back to my operator would give me the possibility to have a brand new one without waiting, but since it seems to be on several Z2 phones, it may be better to have it returned, later, but once it's been repaired but Sony.
(some people conplains to have the same issue with 3 different Z2)

Re: Can firmware fix microphone problem?

RobinVonBono — Fri, 16 May 2014 19:22:04 GMT

I got the same problem, poor quality while speaking, on my end I notice background noice as soon as the other one speaks. The sound levels drops now and then making it impossible to hear the other person. The other person says I am lagging alot when speaking.

This is my second Z2 in 7 days. The second one have same problems.

Also I think I have found the problem, I dont think it is the microphone or speaker of the phone. I actually think it is signal problems. I loose signal alot faster than compared to my old phone ( samsung s3 ). And even when standing still and have full 4G connection, it can suddenly drop and then quickly go to full strength again.

Re: Can firmware fix microphone problem?

adi5948 — Sun, 01 Jun 2014 13:25:46 GMT

hey me too using xperia z2 the problem comes with the microphone when the phone gets wet it is because the xperia z2 has 3 holes below for the microphone and the water stuck into it if u blow that water away your voice will come as the way it is....

i have tried it and i think it is the problem

Re: Can firmware fix microphone problem?

RobbinB85 — Sun, 01 Jun 2014 15:54:07 GMT

Hehe, no. Thats not the problem.

Re: Can firmware fix microphone problem?

Dallaswatts — Mon, 02 Jun 2014 02:20:56 GMT

Firmware will fix all those issues

Re: Can firmware fix microphone problem?

RobbinB85 — Mon, 02 Jun 2014 05:32:37 GMT

I dont think so. The poor quality in the earpiece is clearly bad quality of the speaker. So i guess they have used low end components in the whole phone.

Re: Can firmware fix microphone problem?

WestcoastGuy — Wed, 18 Jun 2014 21:36:47 GMT

Me too.

Just returned the unit on Day 4.

Re: Can firmware fix microphone problem?

ingvar1234 — Wed, 25 Jun 2014 19:11:58 GMT

Have the same problem. Sony needs to give some answers!?

Re: Can firmware fix microphone problem?

Sp00f — Fri, 27 Jun 2014 15:01:33 GMT

Hi together,

I am too having the same issues:

- Callers hear their own voice (echo) during phonecalls

- Calles can not understand me during phonecalles (microphone issues)

I have today updated to the brandnew software 17.1.1.A.0.438.

The echo issues are gone. However the microphone issues still remain.

The phone is clearly not usuable for telephoning.

I want my money back and will never buy any Sony products again and will tell all my friends and family not to do so either.

Re: Can firmware fix microphone problem?

sunnys — Thu, 24 Jul 2014 08:21:08 GMT

me too,

I use google search to find the way to fix this problem and it take me to here. Update to firmware .314 but the problem is still there. I must to talk louder than all my previous phone to make people on other side can understand.

That's my first phone from Sony I have, disappointed about a Sony flagship.

Re: Can firmware fix microphone problem?

wendysisuwei — Tue, 05 Aug 2014 23:38:08 GMT

This is also my second Sony in 3 months. I've done the reset and repair and nothing still works. Disappointed

Re: Can firmware fix microphone problem?

dm841 — Wed, 06 Aug 2014 00:28:26 GMT

go into call settings and make sure you dont have equaliser on another setting than default setting which is normal

Re: Can firmware fix microphone problem?

PhilJSmith67 — Wed, 06 Aug 2014 21:47:22 GMT

There are definitely problems with the Xperia Z2's Noise Cancellation mechanism. I would call people and they could hear other things around me -- TVs, cars going by, other people talking, etc. -- but not hear my voice at all until I held the phone at arm length from my mouth. I turned off "Microphone noise suppression" under {Settings | Call Settings} and the problem went away.

Re: Can firmware fix microphone problem?

huggons — Thu, 16 Apr 2015 22:42:06 GMT

I have two brand new Z2 handsets and people are constantly complaining that they can hardly hear me when I am using the mobiles microphone (no issues when using a Bluetooth device). Same issue on any network and I am still facing the same issue after updating to Android 5.0.2 yesterday.

Anyone else still having these issues and any further thoughts on a resolution?

Re: Can firmware fix microphone problem?

Hengz — Wed, 06 May 2015 08:08:36 GMT

I Have the same problem too with microphone., now i hve 2 problem, one is the device get too hot on normal usage, that is very uncomfortable and im afraid that the hardware will broke if i continue using it while hot.
Second is the microphone that we all have problem, is almost every z2 have problem with microphone echo? Not clear sound while recording or anything that include microphone? How do i fix it? Returning it to service take 1 months to 3 months.

Re: Can firmware fix microphone problem?

Pablo944 — Sat, 11 Jul 2015 11:39:17 GMT

No need! I had the same problem but it is a simple fix. Go to settings > Calls > then turn off noise supression! It works a treat!!!

Re: Can firmware fix microphone problem?

TudorB — Sat, 25 Jul 2015 19:00:13 GMT

The problem is the noise cancellation. you have it active and it **bleep** on xperia. it's so aggresive, if you dont hold your mouth next to the microphone, it detects your voice as a noise. Just disable the noise cancelation and it will sound normal again. Had the same problem, fixed it this way. trust me, nothing is wrong with your phone in particular, its just that function. it's bad.