topic Re: Battery Problem in XPERIA archive

Battery Problem

MMLady — Thu, 15 May 2014 06:19:16 GMT

I bought a Sony Xperia M at the end of March this year, so it's not even 2 months old yet. But here is the problem, the charger doesn't work anymore and the battery drains really fast even when it's charging. My laptop doesn't recognize my phone. I have to use the charger of my other phone for it to work. Since yesterday I always get this message 'the connected power source isn't sufficient' and my phone battery is draining faster than it's charging even when there's no app open, mobile data is disabled, and wi-fi is tuned off. I don't know what to do, it's so frustrating. Please help.

Re: Battery Problem

_alexdon_ — Thu, 15 May 2014 06:50:03 GMT

Use other charger to charge it to about 80% and try a repair with SUS:

http://www.sonymobile.com/gb/tools/update-service/

You could also buy a sony charger.

Re: Battery Problem

samkkr — Thu, 15 May 2014 11:48:44 GMT

try the above mentioned suggestion and keep us updated

Re: Battery Problem

MMLady — Thu, 15 May 2014 12:31:36 GMT

I tried that, but my laptop didn't recognize my phone. I tried the other laptop, it didn't recognize it either.

Re: Battery Problem

_alexdon_ — Thu, 15 May 2014 15:49:24 GMT

You have to stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/