topic Re: No new Apps in XPERIA archive

No new Apps

Magstar — Tue, 17 Jun 2014 00:05:55 GMT

Hi I hope someone can help...I have a phone which at 1st wouldn't connect to the internet, and the notification told me to go to my carrier, which I did. They hooked the phone to 4g network, and all was well until it came to me down loading apps from the play store. I keep getting an error message stating error retrieving information from server (RPC:S-7AEC-0) Can anyone help???? Please??:smileybroken_heart:

Re: No new Apps

Rickard — Tue, 17 Jun 2014 06:49:31 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Try clearing data and cache for Google Play Store under Settings -> Apps -> All and see if that helps. If not, do you get this error for all apps you try to download?

Re: No new Apps

Magstar — Tue, 17 Jun 2014 18:23:15 GMT

I will try clearing the cache, but yes, in answer to your question,I am not getting ANY apps!! I will let you know how the cache clearing goes....

Re: No new Apps

Rickard — Wed, 18 Jun 2014 08:58:52 GMT

Please do!

Make sure to clear both data and cache for the app to reset it.

Re: No new Apps

Magstar — Sun, 22 Jun 2014 02:13:21 GMT

Well, I have done all I know HOW to do!! I have cleared data, I have cleared caches, and I have even restarted the phone, but to no avail!! The yellow notification triangle appears, with the all too familiar error message error retrieving information from server RPC:S-7:AEC-0. Please help.

Re: No new Apps

Rickard — Mon, 23 Jun 2014 08:09:38 GMT

Have you added any payment method to your Google account? If so, try removing them from https://wallet.google.com and see if the same thing happens.

If this doesn't help, try removing your Google account from the phone from Settings -> Google -> [your account] -> [menu] -> Remove account, restart the phone and then add it again.