topic Re: PC Companion problems in XPERIA archive

PC Companion problems

Fri, 29 Apr 2011 15:40:26 GMT

I am a customer of SonyEricsson from many years.

I bought recently an ELM and I am satisfied about this Phone

But I have a complain on the Navigator and mainly to the GPS that seems not to work, it’s not possible to connect to GPS satellite.

But this is not the object of this message.

The problem is on PC companion. I always used PC Suite for synchronization between my PC and my Phone but just few days ago a message from PC Suite asked me to update the software.

Without an express authorisation PC Companion has been installed in my PC at the place of PC Suite.

1^st problem. No authorisation.

I tried to use the new software, and it’s not possible to connect the phone with Bluetooth

2^nd problem. I have to buy the cable to synchronize and download files from my phone.

I’ve seen also that much software have been installed on my Pc without authorisation EX: "Play station store" etc… I never had a play station

3^rd problem. Privacy

Now I want to uninstall PC Companion and all related functions to downgrade at the old & LEGAL version PC Suite but it is not possible because there are some system errors.

I would like Ericsson to resolve my problems

Tanks

Re: PC Companion problems

Dr_Chris — Fri, 29 Apr 2011 15:50:24 GMT

You can re-download PC suite from the SE website without having to un-install PC Companion.You can also sync with PC suite/PC companion via Bluetooth without a USB cable.

Re: PC Companion problems

Fri, 29 Apr 2011 16:05:30 GMT

I can't uninstal PC companion

The old PC Suite can not be installed because the installation wizzard detect a newer version of the software and faill the installation

Re: PC Companion problems

Dr_Chris — Fri, 29 Apr 2011 16:09:44 GMT

Have you tried: Control Panel--Uninstall a programme--PC Companion--right click--Uninstall ?

Re: PC Companion problems

Wed, 09 Nov 2011 15:24:44 GMT

It seems the older PC Suites can be better and you can lose a feature when they upgrade (e.g. the upgrade for 3.2 had the data counter dropped). That's why I felt hesistant to allow PC Companion to download but I thought I could always reverse again and get the PC Suite back (I have the cd-rom).

After PC Companion was installed I found that the only function that works is Internet Connection. As soon as I click on any other PC Companion function, it auto-disconnects from the internet and tells you to connect to the internet and download software for Text Messaging, syncro etc. It assumes that you also have a landline connection. PC Suite 3.2 could do all the functions I like (e.g. would remind me if daylight saving had switched the time) without first disconnecting from the internet or downloading extra software through a landline connection.

When I try to set up PC Suite 3.2 again the phone's driver installation does not complete and I get a balloon message: [GTP device] and the installation hangs. The Suite might also give a phone connection sound alert but it then disconnects. This happens every few seconds. I sent all this information in a few forms to Sony Ericsson but after the first response to say they would be helping me within a few days, I got no answer from them.

Their call centre said that the PC companion must have altered my pc so that it can no longer make use of any previous PC Suites. What I have noticed with PC Companion is that it seems to make internet connection in a different way. After plugging my usb cable from the pc to the phone, the phone display indicates that some kind of data message is sent. This didn't happen with PC Suite so it seems to me that the PC Companion has altered the way my phone operates, rather than altering my pc. This is supported by the fact that my old PC Suite cd-rom installs the program with no hitches. The problem comes when the phone is attached for the first time and installation of the second set of drivers, sent by the phone, fails near the point of completion. I have a w890i and an older w850i.

So even if you manage to uninstall PC Companion, don't be surprised if PC Suite no longer works nomatter what tricks you try.