topic Re: Dead pixel in XPERIA archive

Dead pixel

rohit26 — Sun, 06 Jul 2014 11:22:33 GMT

HI i found tiny dead pixel in Xperia z2 which been purchased yesterday, does it comes under warranty??

Re: Dead pixel

_alexdon_ — Sun, 06 Jul 2014 11:23:12 GMT

Contact xperia care and check it:

http://www.sonymobile.com/global-en/support/contact-us/

Stuck pixel in xperia z2

rohit26 — Wed, 09 Jul 2014 19:02:49 GMT

I found one stuck pixel on xperia z2 out of the box which purchased 5th july on saturday unfortunately sunday is non working day for sony ASC hence I gave my wholr kit to ASC and got DOA, anf informed me to wait for 3 to 4 days as they are waitin for approval and I am not getting what approval they required, and will get the approval for one stuck pixel which is annoying me?? can any plzz help out with the same..

Re: Stuck pixel in xperia z2

Thommo — Wed, 09 Jul 2014 19:09:13 GMT

Contact either the place of purchase and ask for refund as you have an issue or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: Stuck pixel in xperia z2

rohit26 — Wed, 09 Jul 2014 19:16:01 GMT

I checked with seller on sunday they informed to check wit sony ASC and get DOA, and I got the same from Sony ASC..

Re: Stuck pixel in xperia z2

rohit26 — Wed, 09 Jul 2014 19:18:19 GMT

Does Sony will replace with new one? As I got DOA or will provide me the same mobile?

Re: Stuck pixel in xperia z2

Thommo — Wed, 09 Jul 2014 19:32:23 GMT

You phone is not Dead on arrival as it has a faulty pixel and does turn on so this is a issue for the seller - Sounds like the seller is trying to fob you off

Re: Dead pixel

rohit26 — Wed, 09 Jul 2014 20:56:05 GMT

If that is the case how come I got DOA from service centre?? They could had informed me the same what ypu had informed...

Re: Dead pixel

Sam — Thu, 10 Jul 2014 01:52:47 GMT

DOA is a term that can be used in a few circumstances depending on the local warranty conditions. In some regions it simply means that the phone had a fault shortly after purchase. For any service/warranty questions you are always best to speak with your local Xperia Care team directly.

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Re: Dead pixel

Thommo — Thu, 10 Jul 2014 09:03:42 GMT

DOA must have different meanings in different countries

New Euro law gives a buyer upto 14 days from reciept of an item in which to reject the item,

If it is found to be faulty then this is known as ELF or Early life failure and gives the buyer upto 30 days

For a handset that was purchased in-store:

If your new handset exhibits faults within the Early Life Failure period, please contact the Store of purchase as soon as possible to advise them of this.
Take your handset including all packaging and accessories provided with phone to the store of purchase
Advise the sales assistant that you believe your handset is covered under the ELF/DOA Policy
Handset will need to be sent to an authorised assessment centre for approval. Once approval is provided you will receive a replacement handset.

Handset misuse such as physical or liquid ingression may void the ELF/DOA Policy.