topic Re: Z2 update failed in XPERIA archive

Z2 update failed

FlorianT — Sun, 15 Jun 2014 10:18:42 GMT

Hello.

I have a problem with my Xperia Z2. I tried to make the update of my device but my computer shutdowned during that.

When I turn on my phone, i have this message "The software updated failed.Make sur that your phone is connected to the computer and try again".

The computer doesn't recognize the phone and the phone shut down after this message.

What can I do? 😕

Thanks

Re: Z2 update failed

_alexdon_ — Sun, 15 Jun 2014 10:20:15 GMT

1.Make sure you charge the phone for at least 2 hours

2.After charging,force it to turn off:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z2#!Resetting-your-device.html

3.Do not turn it on,open SUS and repair:

http://www.sonymobile.com/gb/tools/update-service/

Re: Z2 update failed

vluser — Tue, 29 Jul 2014 09:01:48 GMT

I have the same problem, your solution dosen't work anymore 😕

Re: Z2 update failed

_alexdon_ — Tue, 29 Jul 2014 12:35:30 GMT

What is your problem,could you elaborate?

Re: Z2 update failed

vluser — Tue, 29 Jul 2014 14:18:22 GMT

When I turn on my phone, i have this message "The software updated failed.Make sur that your phone is connected to the computer and try again".

The computer doesn't recognize the phone and the phone shut down after this message.

The Link that you postet dosen't work anymore

Re: Z2 update failed

_alexdon_ — Tue, 29 Jul 2014 14:50:15 GMT

You need PC companion now:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Z2 update failed

vluser — Tue, 29 Jul 2014 15:32:38 GMT

The Computer doesen't recognise the Phone

Re: Z2 update failed

_alexdon_ — Tue, 29 Jul 2014 15:41:03 GMT

Did you charge it for about 2 hours and turn it off for PCC?

Re: Z2 update failed

vluser — Tue, 29 Jul 2014 15:48:55 GMT

Yes

Re: Z2 update failed

_alexdon_ — Tue, 29 Jul 2014 15:50:17 GMT

In this case,I suggest you stop by a sony service and let them handle the device.

Re: Z2 update failed

vluser — Tue, 29 Jul 2014 15:54:52 GMT

Well....That means like 1 Month without Smartphone -.-

Re: Z2 update failed

_alexdon_ — Tue, 29 Jul 2014 16:06:02 GMT

Maybe they can update on the same day if the device is not defective.

Re: Z2 update failed

vluser — Tue, 29 Jul 2014 16:11:32 GMT

It is like 2 Hours away, so i must make an RMA

Re: Z2 update failed

_alexdon_ — Tue, 29 Jul 2014 16:16:32 GMT

I am sorry,contact a staff member before:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Maybe one of them can help.

Re: Z2 update failed

delamer — Wed, 06 Aug 2014 18:51:42 GMT

The advice that Alexdon gave actually works if you can get the download link:

1.Make sure you charge the phone for at least 2 hours

2.After charging,force it to turn off:

http://userguide.sonymobile.com/referrer.php?region=global-en&product=xperia-z2#!Resetting-your-devi...

3.Do not turn it on,open SUS and follow the on screen instructions repair:

The following link takes you to sony's page that says the software is no longer supported.

http://www.sonymobile.com/gb/tools/update-service/

Just follow the following link to get the download link:

http://web.archive.org/web/20140718103105/http://www.sonymobile.com/gb/tools/update-service/

If that doesn't work, i'll upload the last version that i have to dropbox or so.

Rock on.

Re: Z2 update failed

_alexdon_ — Wed, 06 Aug 2014 21:16:39 GMT

Just use PC companion instead:

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Z2 update failed

delamer — Thu, 07 Aug 2014 05:28:38 GMT

Now that is insulting Alexdon...

Logically anyone who has had this problem has been using PC companion...

PC Companion on three pc's i have tested does not pic up any phone in DFU mode, or i think it is called fast boot in android..

I posted the sollution because i had to find an alternative to PC companion that does pick up the phone, as i do not want to root it or loose anything on the phone.

Re: Z2 update failed

_alexdon_ — Thu, 07 Aug 2014 07:39:57 GMT

Sony update service will be dropped,there is a possibility it won't work anymore.That is why I said use PC companion instead if SUS does not work.But as you said,it does have a lower working rate.And no,I wasn't insulting.

Re: Z2 update failed

maubaptista — Mon, 06 Oct 2014 02:35:59 GMT

Thank you very much, guys!

My Z2 is back to life.

I did it using PC Companion. I charged the phone and started the process from the beginning and the program guided me through the right way.

http://www.sonymobile.com/global-en/support/faq/xperia-x10-mini/update-software/software-update-failed-pc-companion-ps101/

When you click "start" under "Phone software update" and click on the repair phone link, the program will ask you to press and hold volume button (I can't remember which one) and the Power key. Then you just need to wait.

Re: Z2 update failed

Nzadi — Sat, 20 Dec 2014 23:41:08 GMT

Does this wipe your device?