topic Z1 is not charging and booting in XPERIA archive

Z1 is not charging and booting

pedroramos — Mon, 12 May 2014 18:04:45 GMT

When I plug it in electric power red LED lights and remains constant

After a while it turns on the screen without pressing anything, the sony logo appears and then the battery logo. The screen goes black and if I press the power button, the battery logo comes back but it doesn't rise.

When I press volume up + power button it vibrates 3 times but nothing happens after

When I connect the pc recognizes it as "E: \" and I'm not able to use flashtools because it doesnt recognze.

I've left on the charger for 16 hours and nothing has changed

Could anybody help me please?

Re: Z1 is not charging and booting

Uliwooly — Mon, 12 May 2014 18:06:41 GMT

You will have to take it to a Sony repair center

http://www.sonymobile.com/global-en/support/contact-us/

Re: Z1 is not charging and booting

pedroramos — Mon, 12 May 2014 18:11:44 GMT

Do you know what the problem may be and if it's expensive to fix?

Re: Z1 is not charging and booting

Uliwooly — Mon, 12 May 2014 18:14:03 GMT

charge your phone again and then try SUS, that might work, with SUS your phone has to be off

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z1 is not charging and booting

pedroramos — Mon, 12 May 2014 18:31:27 GMT

the problem is that it is not being charged and recognized by the pc as it should be.

Re: Z1 is not charging and booting

Uliwooly — Mon, 12 May 2014 18:52:37 GMT

Instead of flashtool try SUS

Re: Z1 is not charging and booting

pedroramos — Mon, 12 May 2014 19:08:04 GMT

It's the same
The SUS doesn't detect

The phone almost boot right now
It showed that blue presentation screen and after that turned off

During this PC companion detected the phone

It happened after I pressed vol down + power and waited 1 minute

Re: Z1 is not charging and booting

Uliwooly — Mon, 12 May 2014 19:15:00 GMT

what if you connect the phone to a wall charger > press and hold power & volume up for 10 seconds or more > let it charge for 2 or 3 hours then try again with SUS

Re: Z1 is not charging and booting

pedroramos — Mon, 12 May 2014 19:25:55 GMT

Already tryed

it looks like that the battery is not holding charge

Re: Z1 is not charging and booting

Uliwooly — Mon, 12 May 2014 19:26:42 GMT

I'm sorry, you have to stop by a Sony repair center, I don't know how much they will charge you or if they will charge you, it might be covered

Re: Z1 is not charging and booting

pedroramos — Mon, 12 May 2014 19:33:55 GMT

I don't know

I think they will charge me

I bought this phone in the USA on ebay in december 2013 but I live in Brazil

Re: Z1 is not charging and booting

Uliwooly — Mon, 12 May 2014 19:48:45 GMT

I'm sorry to hear that, the warranty its only good here in the US

Re: Z1 is not charging and booting

pedroramos — Tue, 13 May 2014 01:26:09 GMT

thanks for the attention