topic Re: Zylo screen not posting in XPERIA archive

Zylo screen not posting

Tue, 08 Feb 2011 08:57:35 GMT

hey, my zylo phone recently started acting up. once i turn it on the screen's backlight turns on, the keypad lights up however the screen stays black. and doesnt post any images.

anyone had the same problem?

thanks

Re: Zylo screen not posting

Josh — Tue, 08 Feb 2011 16:05:30 GMT

We have seen this black screen issue in some other models, the most common solution to this problem is to update the phone using update service, if up-to-date at the end it should give you an option to reinstall the software. Try that is doesn't work let us know.

Re: Zylo screen not posting

Wed, 09 Feb 2011 02:47:12 GMT

how do i update/reinstall software????

please and thank you

Re: Zylo screen not posting

Wed, 09 Feb 2011 02:53:35 GMT

Hi, in order to update your phone you will need to download the update service to your PC. I have posted a download link below, when you run this application please follow the steps it provides

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/zylo?cc=gb&lc=en

Re: Zylo screen not posting

Fri, 11 Feb 2011 02:58:07 GMT

my phone didnt come with a usb adaptor when i bought it.

is there any alternative way to update?

or a place i could buy an adaptor from?

Re: Zylo screen not posting

Josh — Fri, 11 Feb 2011 13:18:52 GMT

There is only one option to do the Software update and is using the USB cable, as for a place where you could buy it try to get in contact with the same place where you bought it from to see if they sell it.

Re: Zylo screen not posting

Fri, 11 Feb 2011 17:20:28 GMT

just tell me if u succeed after updating ur mobile.......................i know u'll get nothing.Take my suggestion just sell it cuz i too have this mobile and have not got it since 66 days from the service center...

And ya about the SEanswers they just suck.Their work is just to keep the chatting going on,cuz they are paid for that.

Re: Zylo screen not posting

Fri, 11 Feb 2011 19:56:04 GMT

1. I have the same problem. My last Zylo did the same thing last year, I assumed it had overheated and I bought a new PAYG one, exactly the same.

2. Today the replacement has just done the same thing; hence I have come here looking for help. Statistically the odds of the same thing happening twice are very low indeed unless it is a known common fault, which is astounding really; if it is a common known fault, they should have undertaken a recall as carmakers do.

3. I have just spent an hour and a half of my life downloading the service updater software, and software update, installed it on my phone, and it is still doing the same thing. It rumbles when I switch it on, the keypad backlights, but the screen doesn't come into life. Despite when I went through the software upgrade the screen lit up as it should do normally.

Not only is the phone software-hardware interface clearly inadequate and unreliable, but I would use the phrase built-in obsolescence in a certain context but I guess if I did the Sony Ericsson legal team would go to great lengths to explain that phrase wouldn't be applicable.

Worse still really is the brazen time-thievery of my wasting an hour and a half of my life on undertaking an unnecessary upgrade, which the Sony Ericsson technical people probably know is likely to be futile, but they hope engages and 'locks in' (to use the heart-warming language of marketing) the customer to staying with the brand, as they have 'invested' time with the product (again, notice the linguistic gymnastics involved in turning the word 'wasted' into 'invested').

It is a shame as the basic functionality is good. This repeat fault in a mainstream handset however, is not good at all. That and the frankly disingenuous advice which compounds the problem are more than enough to make me wave the brand goodbye.

Re: Zylo screen not posting

Mon, 14 Feb 2011 12:47:00 GMT

I like this phone but I am now on my 3rd one, yes 3rd!

They last 2 or 3 months then wont startup, all of them! From 3 different retailers!

Obviously some serious issue with this model and yes I have tried the repair software and update software.

Re: Zylo screen not posting

Sat, 19 Feb 2011 10:29:15 GMT

I have the same problem with my screen! It's blank but sometimes it works when slided down. I tried reinstalling the software twice (with SEUS and through PC Companion) but to no avail... Is there a solution?

Re: Zylo screen not posting

Sat, 19 Feb 2011 12:46:55 GMT

i didnt find a solution so gave my mobile to the service center.....I tried too all that things but nothing happened..

I wud suggest u to give the mobile in the service center and never buy a sony ericsson mobile again....Because the service quality is the most worst of sony ericsson....Its been 3 months and i have not got my mobile yet.

Re: Zylo screen not posting

Markus1 — Mon, 21 Feb 2011 12:41:45 GMT

Sorry to hear all this.

First of all, we do of course not recommend updating on your own for marketing reasons. If we do not believe that a update can fix the problem, we recommend a repair at a service center instead.

In this case, since a update obviously did not solve your problem - you will need to have the phone sent to a service center in order for us to fix this. Your dealer should help you with sending the phone.

Re: Zylo screen not posting

Mon, 21 Feb 2011 12:51:23 GMT

Trust me friends just dnt waste time and give the mobile to the service center cuz you'll hace to waste your time after giveing the mobile to the service center.You know what the service quality of this match is the most sucking in the world.I have not got my mobile yet since 3months.So trust me my friends just don't buy any of the sony ericsson mobiles in future and I also suggest not to buy any of the sony products.

B'coz sony just eyes on the money of the customer and not on their customer satisfaction.They really really suck,I have felt their selfishness.

Re: Zylo screen not posting

Thu, 24 Feb 2011 04:19:38 GMT

this has happened to me too, just today.

screen goes blank and top-half of buttons do not work when the slider is opened.

when slider is closed it is ok. however my phone has a pin and now whenever i try to enter my pin to get into my phone the screen blanks out.

seems like the zylo has a manufacturing defect. some people have tried sending it over to sony to get it fixed and two months later it comes back unrepaired.

dikuno10

Re: Zylo screen not posting

Sun, 27 Feb 2011 15:13:26 GMT

I now have the same problem with my lovely (previously lovely I mean!) 3-month-old Zylo mobile that people are describing here :smileycry:.

The interesting thing is that the problem started within hours of me connecting my Zylo to the Internet for the very first time. This makes me suspect that the problem is caused by a virus.

Has Sony Ericsson investigated the virus possibility? Does Sony Ericsson in fact know what is causing the problem, and if so will they tell us?? And is there a fix???

Also, what about the other people with the same problem - did your Zylo have access to the Internet at all before the problem started? Because if some Zylos that have the fault had NEVER accessed the Internet when the problem started then we have disproved my virus theory.

Re: Zylo screen not posting

Mon, 28 Feb 2011 03:26:01 GMT

hi carol@trioross.plus,

i hate to say it, but it cant be a virus. all of us seemed to have tried a software update/master reset, which would have wiped any virus. and until two months ago, i accessed the internet almost every day.

the zylos seem to crash at anytime, so it was probably just a coincidence that it happened just after you accessed internet for the first time.

sony says i have to repair ... time to take the plunge...

Re: Zylo screen not posting

Mon, 28 Feb 2011 06:47:39 GMT

Yeh, i doubt very highly it was a virus.

1. because i never connected to my pc.

2.who would waste their time to make a virus for a sony erricson phone? no one.

also ive noticed that my phone works completely when it is slid down. is this in commom with any1 else? and whenever i slide up it turns black.

if anyone has the same issue please say so so we can determine that it is a common fault.

Re: Zylo screen not posting

Mon, 28 Feb 2011 08:05:17 GMT

yeah, my phone works with the slider slid down. seems to be something to do with the flex cable/lcd screen and whatever else.

viruses are software directed and yeah, no one would be bothered making a virus for the SE OS. mainly just android/iOS.

Re: Zylo screen not posting

Mon, 28 Feb 2011 09:34:12 GMT

Same thing happened to my phone. Just three months old. Is there a solution if the updates don't work? How can one use a phone without a keypad? I can't access the internet or text.

Re: Zylo screen not posting

Mon, 28 Feb 2011 10:07:47 GMT

I sent mine in for repair (UK) and got it back within a week.

At least some part of the service is ok...