topic Re: creaking sound and loose feel of backside in XPERIA archive

creaking sound and loose feel of backside

kosumo — Thu, 03 Jul 2014 20:19:34 GMT

Hello sony and Z2 owner / futur-owner.

I try to post here, maybe this time I will be listened.

I have an xperia z2 tablet that suffer from a loose feel of the backside (on the right hand side) plus an awful creaking sound.
It first starts after 1week usage with an "unglued tape" sound then now it emit loud creaking sounds.

I went to my seller which is a Sony Center, they first states that they will not repair it because it's not a functional issues, then after a bit of talk they finally take it to warranty to give it me back 3 weeks later not repaired.
(It's actually the last time I buy something in a SonyCenter! I went there for expertise and service and they were incompetent and unfriendly)

So I contacted Sony Mobile by mail. And I'm not sure they really read my email because they reply me what look like a pre-formatted answer asking me to send my PHONE (seriously?) to a repair center in ANOTHER COUNTRY(travel fees at my charge) threatening me with the risk of having extra fees! (I actually already paid my tablet once I'll not pay more to have it fixed)

I'm actually bored (to be polite) of Sony's reaction.
When you have to deal with warranty people are looking at you like "hoo my god this guy is so picky! The tablet works it's just a little annoying sound".
And this is a real shame! (I bought a High-end tablet not a low cost one)
I just have to open any of your website to see the commercial propaganda about the premium tablet which is the xperia Z2 tablet. I read everywhere "Waterproof and DURABLE.", "Premium","Excellent build quality."... but it's actually not what it feel when you have a creaking tablet in the hand!

So I wanted to know if you build a premium tablet from which you can expect high quality finish and so want to find a solution?
Or you’re just selling a low end creaking tablet with a finish that doesn't worth 500€/£ ?

Is it too much to ask the possibility to drop the tablet at the place I bought it and have it repaired?

Re: creaking sound and loose feel of backside

akenyg — Fri, 04 Jul 2014 13:14:29 GMT

I am experencing the same issue with my tablet. It makes you feel you are holding a very cheap device in your hand, not a high end one. I hope you will get a swift answer from Sony about this. And I hooe I won't have to put up with the same bad treatment as you have.

Re: creaking sound and loose feel of backside

McKlackin — Tue, 08 Jul 2014 14:57:16 GMT

I have had the same problems with the creaking soundsbut I have a case on it pretty much 24/7 so its not too big of a deal. Still would really like it to be fixed but idk where to send it aorund where I live. I even made a video https://www.youtube.com/watch?v=tbFVAIgfSr8

Re: creaking sound and loose feel of backside

Dincognito — Wed, 16 Jul 2014 10:00:53 GMT

Unfortunately I have the exact same problem as you.

No one from Sony seems to be interested.

How the **bleep** can a flagship premium product like this be passed through quality control with such obvious problems!

The more people see me with this tablet the more they are put off the Sony brand and getting Apple iPads instead.

I paid so much yet I feel like I'm using a cheap toy because of the loose plasticy feel with creaking noises.

It's not rocket science to stick the back plastic properly or add some rubber spaces or something like that to avoid the creaking noises! I just don't understand how this can be overlooked.

I am extremely unhappy even though the tablet is quite amazing and thin and light and have all that technology crammed into it.

If I dont have any joy getting it replaced, it will be the last sony product I will buy and encourage others not to buy sony products again.

Re: creaking sound and loose feel of backside

DeGraaff — Wed, 16 Jul 2014 11:11:42 GMT

Try using a different argument to get it replaced; does your touch screen behave quirky? Does it fail to register a touch every now and then? Does pinch zooming seem jumpy? If so, demonstrate it to the sony people with a multi touch testing app and try and get it replaced for that reason in top of your other complaints.

Re: creaking sound and loose feel of backside

Dincognito — Wed, 16 Jul 2014 11:45:49 GMT

Thank you for the suggestion, yes it does suffer from the touch screen problems (pinch zoom doesn't always work and touch is not responsive) even after the update and sound delay with certain apps, but I thought this was a software issue with all Xperia Z2's ?

Re: creaking sound and loose feel of backside

DeGraaff — Wed, 16 Jul 2014 12:28:19 GMT

The touchscreen issue is due to flawed grounding (hardware based). Chances are good that the touch responsiveness is fine when holding the tablet in your hands.

Re: creaking sound and loose feel of backside

kosumo — Wed, 16 Jul 2014 17:29:58 GMT

I also talk to the seller about the touchscreen issues.
He reply me something like "It's normal, all devices have its triggering sensitivity."
It seems that this genius have answer to everything...

If I don't have a solution it will be my last sony too.
I already had a x10 mini pro with software support dropped after 2month and an Xperia arc with poor quality housing that crack all around the screen. I gave another chance to sony, expecting that the new branding (Sony Erricson) may bring better product but it seems that I was wrong.

Re: creaking sound and loose feel of backside

Stanin84 — Tue, 22 Jul 2014 11:53:40 GMT

I have this problem too. Another problem I noticed by immersing under water when from top right corner and from mic comes small bubbles., XT Z2 is my last Sony. It is a shame for such premium product

Re: creaking sound and loose feel of backside + high pitched sound in right corner

Predecessor — Sat, 09 Aug 2014 14:19:47 GMT

I have the same problem. Brought the tablet to the warranty service. Waiting now. But in addition I've noticed, while surfing in the web at night, a very high pitched sound while opening right upper panel or browsing google play or something like that. This sound is like a coil whine and located at top right corner. And in the night, when the tablet lies in front of my face on the bed, I hear this sound very clear. That's the problem too and it has to be resolved, or for what had I paid?? And yes, the common problems are discussed here http://forum.xda-developers.com/showthread.php?t=2735460 .

Re: creaking sound and loose feel of backside

stu412t — Sun, 31 Aug 2014 21:41:12 GMT

I have the same issue. This is the last Sony device I buy.

Re: creaking sound and loose feel of backside

kosumo — Wed, 03 Sep 2014 07:49:14 GMT

Why we don't have any reply from sony as all the other issues post?

Re: creaking sound and loose feel of backside

fathur1600 — Thu, 27 Nov 2014 16:31:37 GMT

my Sony Xperia Z2 phone has touchscreen problems due to water damage. Really ironic for a waterproof phone though.. Any idea how to fix this issue?

Re: creaking sound and loose feel of backside

SergioPL1 — Thu, 27 Nov 2014 22:27:45 GMT

@fathur1600 wrote:
my Sony Xperia Z2 phone has touchscreen problems due to water damage. Really ironic for a waterproof phone though.. Any idea how to fix this issue?

Visit service centre. If it's device fault they should repair it. If they find it's your fault you will need to pay.

Re: creaking sound and loose feel of backside

renxsony — Wed, 18 Feb 2015 08:36:19 GMT

had the z2 tablet on for only 2 hours use for an update, then started noticing the back panel started creaking with very little pressure, then looked at the tablet from side angel and its a little warped... I contacted sony and sent it right away, sony came back and said they won't honour their warranty due to the tablet being bent causing the the back panel to creak. **bleep**! lol then got quoted 350 for repairs. Cheated by SONY! i would never thought it'll come to this. I said no thanks to the repairs and i'll get repair somewhere else, then was told it'll void the Warranty.. WOW sony warranty is worthless anyways. They said they'd never heard of such issues as well. its been 7 weeks now and haven't held it in my hands more than 2 hours. i sent them videos, put sticky notes on the tablet to point our the issue because it was sent back the first time coz the could't duplicate the fault. I really felt i was scammed and just thew a few hundred bucks in a pile of S__t! than flushed it down the toilet.

Re: creaking sound and loose feel of backside

Blackwing215 — Sat, 28 Feb 2015 09:16:08 GMT

Same problem( In service centre agent says: "It's normal for such devices". premuim tablet, $600, Sony. I always respect Sony, they was really great, but what happens?

Re: creaking sound and loose feel of backside

chamil — Sun, 15 Mar 2015 15:53:01 GMT

I have the same problem in my z2. Very didisappointed