topic Re: UPDATING XPERIA E in XPERIA archive

UPDATING XPERIA E

Crunky — Thu, 03 Jul 2014 16:17:30 GMT

Hello, I was doing an update for my XPERIA E and I followed all those steps then in the middle of updating process suddenly error appeared with two choices RETRY and CLOSE. I click retry but updating process dind't continue. I abort the process and now I can't turn on my phone. I only see SONY and it is staying on that screen all time. What can I do to fix this? Thank you

Re: UPDATING XPERIA E

_alexdon_ — Thu, 03 Jul 2014 19:55:19 GMT

Charge the phone for about 2 hours,download SUS and reinstall software:

http://www.sonymobile.com/gb/tools/update-service/

Re: UPDATING XPERIA E

Crunky — Thu, 03 Jul 2014 21:02:55 GMT

What if my battery is 100% full, will that have some affect on "getting phone back to life" What if internet connection isn't good enough? I'll put my phone for charging and in the morning I'll see what will happen. Do I need to press power+volume button sometimes during turning on?

Re: UPDATING XPERIA E

_alexdon_ — Thu, 03 Jul 2014 21:05:28 GMT

No,just make sure the battery is over 60% and use SUS.

Re: UPDATING XPERIA E

Crunky — Thu, 03 Jul 2014 21:57:07 GMT

This is a message i got on my screen after 5% of installation software in the phone. My LED is green and it means batery is fully charged. Don't tell me I don't have a solution, please

Re: UPDATING XPERIA E

_alexdon_ — Thu, 03 Jul 2014 21:59:35 GMT

This is not good.I suggest you still put the phone to charge for 30 mins up to 1 hour.

Re: UPDATING XPERIA E

Crunky — Sat, 05 Jul 2014 09:08:38 GMT

I charged my phone for 3-4 hours then trying to install the software but i couldn't find xperia E in sony update center. What is the problem with that program, I download latest version of that software. Can I use other phone? Is there any other phone with the same version of android OS.

Re: UPDATING XPERIA E

_alexdon_ — Sat, 05 Jul 2014 09:36:21 GMT

No,run SUS in compatibility mode with windows 7.

Re: UPDATING XPERIA E

Crunky — Sat, 05 Jul 2014 10:05:25 GMT

I installed new software and phone doesn't want to start, red led blinking. same is when I do factory reset installation. this is a bigger problem, isn't it?

Re: UPDATING XPERIA E

_alexdon_ — Sat, 05 Jul 2014 10:07:40 GMT

I am afraid so.Could you stop by a sony service?

Re: UPDATING XPERIA E

Crunky — Sat, 05 Jul 2014 10:19:29 GMT

I am from Bosnia and I have never heard that we have a sony service in our country. I'll go to some other service to see if they can help me. Thank you for your kindness and help

Re: UPDATING XPERIA E

_alexdon_ — Sat, 05 Jul 2014 10:26:03 GMT

Check out here:

http://www.sonymobile.com/global-en/support/contact-us/