topic Re: ok google command feature in XPERIA archive

ok google command feature

setag83 — Thu, 03 Jul 2014 09:54:50 GMT

I updated my xperia z1 compact to last version (4.4.4). Google updated google search with "ok google" voice command in my language (Spanish), and is not working. I have a tablet, and other phones, but only on my xperia z1 compact dont work. There is a problem with this on z1 compact?

Re: ok google command feature

Sagar — Thu, 03 Jul 2014 10:53:10 GMT

Can you please elaborate. When you say its not working, what do you exactly mean? Like is it not recognizing the words or its not performing the appropriate action or what?

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 10:58:24 GMT

I open google search app (Google Now), and it visualize search bar and microphone icon. In this screen you can say "ok google" and it launch search voice or voice commands to do tasks like add event calendar, set alarm, etc...

But in xperia Z1 compact with android 4.4.4 it didn't work. I open google search, say "ok google" and its not recognized. Ok google its working good on all devices i can probe it, but don't work con z1 compact.

Re: ok google command feature

Sagar — Thu, 03 Jul 2014 11:24:25 GMT

That is odd. becuase on my Z1C with Android 4.4.4 it's working perfectly.

Re: ok google command feature

Sagar — Thu, 03 Jul 2014 11:25:26 GMT

You can try uninstalling and reinstalling Google Now. But I am not sure if that will solve your problem.

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 11:28:51 GMT

i try to uninstall and install again yesterday, but the problem persist, and i don't see the problem in any forum, it's why i'm worried, any one else have the same problem...

Re: ok google command feature

_alexdon_ — Thu, 03 Jul 2014 13:26:14 GMT

Are you sure you enabled google search?Is your connection working fine?

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 13:56:58 GMT

I sure you that google search is enabled and my connection is fine (100 Mb/s on wifi and UMTS working fine). I check all settings 20 times al least and it doesnt work.
When i press on microphone icon it works ok, but activate this option with "ok google" is not working.

Re: ok google command feature

_alexdon_ — Thu, 03 Jul 2014 14:02:03 GMT

If you tap longer on home,rise to google now,tap on the 3 buttons and select settings,do you have google now switched to on?

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 14:28:46 GMT

Yes, i had switched on google now, and in setting of voice, i have switched on listening ok google, is not a config problem. I configured some devices in the same way, and works perfectly. I need to know if exists an specific setting to this phone for microphone listening or something similar because the problem is not the google now settings

Re: ok google command feature

_alexdon_ — Thu, 03 Jul 2014 15:16:21 GMT

There shouldn't be any other setting to make,the microphone should work.Did you test the microphone in voice calls maybe?

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 15:19:41 GMT

Yes, microphone works on voice calls, and.when i push on microphone icon on google now, it works too. I think that i cant find an easy solution to the problem...

Re: ok google command feature

_alexdon_ — Thu, 03 Jul 2014 15:20:29 GMT

Check how is it in safe mode:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 15:35:56 GMT

I reboot on safe mode and didnt work

Re: ok google command feature

_alexdon_ — Thu, 03 Jul 2014 15:51:29 GMT

Will you try a software repair?

Re: ok google command feature

setag83 — Thu, 03 Jul 2014 16:05:58 GMT

Software repair will be my last option. I dont want make a backup of aall my apps and restore later just because ok google dont work, i can live with it, but i wish it works

Re: ok google command feature

_alexdon_ — Thu, 03 Jul 2014 19:40:32 GMT

Try to contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: ok google command feature

Raptorf22 — Wed, 21 Jan 2015 18:09:42 GMT

I have the same (almost) problem. I downloaded an update from Sony that stated that Google Now would work on any screen and since then its broken. Google recognises what Ive asked and prints it on the screen, BUT it doesntt answer. For example if I ask it what is the capital of America it recognises and prints on screen, but it doesnt answer at all. Same with asking it to play tracks. It used to work perfectly. My phone is a 3 month old Z3 compact running 4.4 Kitkat. Wish I hadnt down loaded the software up date.

Re: ok google command feature

setag83 — Wed, 21 Jan 2015 18:28:02 GMT

I found the bug with ok google. In accesiblity options, i had set on various options that interfer with ok google recognition. Just deactivate all options, and ok google will work again

Re: ok google command feature

Raptorf22 — Wed, 21 Jan 2015 18:59:46 GMT

Thanks for the reoply--everything is off in accessibiluty but still no reply .