topic Re: Unable to install device driver software in XPERIA archive

Unable to install device driver software

ChrisChiu — Sun, 11 May 2014 13:43:52 GMT

my sony z2 is new and when i connect to my laptop, it doesnt sense it. it says that it was unable to install the device driver software and failed. I tried going to device manager and update the software (DS6503) but said that access is denies. I have been stuck here for a few days.

Is there any solution to this?

I also have sony pc companion but it does not sense my phone

Re: Unable to install device driver software

_alexdon_ — Sun, 11 May 2014 13:57:58 GMT

See this:

http://talk.sonymobile.com/t5/FAQ/USB-connection-problems/m-p/348074#U348074

Re: Unable to install device driver software

ChrisChiu — Mon, 12 May 2014 19:10:15 GMT

Tried them all none worked.. I have a feeling it has to do with my laptop..

Re: Unable to install device driver software

_alexdon_ — Mon, 12 May 2014 19:31:51 GMT

I think that also.Try on another computer.

Re: Unable to install device driver software

Sam — Tue, 13 May 2014 00:41:51 GMT

Do you get any indication or notification when you connect the phone to the PC?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Unable to install device driver software

ChrisChiu — Mon, 19 May 2014 10:28:21 GMT

Yes then it tries to install it then it says installation failed