topic Re: Dead pixels in XPERIA archive

Dead pixels

jasheem — Tue, 01 Jul 2014 16:49:01 GMT

Hello,

I got my new phone two weeks ago. After two days i noticed that there is dead pixel on screen. I immediately called my supplier and complained abot defect. Theh took it to service just to return it after 5 days with statement that they will neither replace it or fix it unless there is 3 or more pixels. What is actual Sony policy about this and can i do someylthing about it?

Thanks.

Re: Dead pixels

Sam — Wed, 02 Jul 2014 03:23:11 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I am sorry to hear about this, however you are best to speak directly with your local Xperia Care team regarding any service/warranty questions.

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Re: Dead pixels

jasheem — Wed, 02 Jul 2014 10:41:19 GMT

Thanks for reply. I will see with them