topic Message app keeps crashing in XPERIA archive

Message app keeps crashing

nat18061 — Tue, 01 Jul 2014 09:09:03 GMT

Hi I've had the z2 for a week and a half and more times than not when I try to access and read a message it's incredibly slow to open and comes up with a black screen saying that it's not responding. I then have to manually shut down the app and reopen to read it. Other than that it'a painfully slow to actually send a message.
Any help would be much appreciated! It's so frustrating!!

Re: Message app keeps crashing

Samuel1 — Tue, 01 Jul 2014 12:53:39 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Are you using the stock messaging app or some 3rd party app?

If you are using the stock app I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Message app keeps crashing

_alexdon_ — Wed, 02 Jul 2014 12:55:06 GMT

Before a software repair,try settings-apps-all-messages,force stop and clear data.

Re: Message app keeps crashing

nat18061 — Wed, 02 Jul 2014 21:07:51 GMT

Hi, I've tried doing both and neither has helped. When I tried force stopping the message app and clearing data all it did was remove the ringtone I had and restore it to factory ringtone. Aside from that all messages have remained and it even seems slower now!

Re: Message app keeps crashing

_alexdon_ — Wed, 02 Jul 2014 21:09:02 GMT

So even a software repair didn't help?

Re: Message app keeps crashing

nat18061 — Wed, 02 Jul 2014 21:14:59 GMT

I did a complete factory data reset and it's come up with the same issue

Re: Message app keeps crashing

_alexdon_ — Wed, 02 Jul 2014 21:17:39 GMT

Software repair is different.Could you give it a a try?

Re: Message app keeps crashing

nat18061 — Wed, 02 Jul 2014 21:18:45 GMT

Sure! I will try anything. Could you possibly run me through how to do the software repair?

Re: Message app keeps crashing

_alexdon_ — Wed, 02 Jul 2014 21:22:38 GMT

http://www.sonymobile.com/gb/tools/update-service/

It is easy.Download the above application,install it and follow the steps provided.

Re: Message app keeps crashing

nat18061 — Thu, 03 Jul 2014 09:58:37 GMT

It seems to be working well so far! Thanks so much for your help, very much appreciated!

Re: Message app keeps crashing

_alexdon_ — Thu, 03 Jul 2014 13:18:49 GMT

You are welcome.