topic Re: Dialer & Contacts is crashed in XPERIA archive

Dialer & Contacts is crashed

vaibhavsaran — Fri, 09 May 2014 09:21:10 GMT

Dialer & Contacts are crashed in my Xperia L and its not opening at all.

Any help to restore them.

Re: Dialer & Contacts is crashed

Alexander1 — Fri, 09 May 2014 09:32:26 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you get any error message when trying to open the application?

Re: Dialer & Contacts is crashed

vaibhavsaran — Fri, 09 May 2014 10:53:04 GMT

The error shows as application has stopped unexpectedly. There are no other errors.

Re: Dialer & Contacts is crashed

GreekXperiaSp — Fri, 09 May 2014 11:02:42 GMT

Go to setting>apps>all>Contacts>clear data

Go to setting>apps>all>Phone>clear data

Then restart your phone..It should fix the problem..

Re: Dialer & Contacts is crashed

vaibhavsaran — Fri, 09 May 2014 11:51:59 GMT

Will this resolution wipe off the data in the contacts? will i lose the numbers stored in the phone?

Re: Dialer & Contacts is crashed

Alexander1 — Fri, 09 May 2014 12:48:04 GMT

No, contacts are stored in the app called contact storage. As long as you don't clear data for contact storage, the contact will not disappear.

Re: Dialer & Contacts is crashed

AdamHund — Sun, 11 May 2014 15:58:22 GMT

Hi,

If you uninstall Facebook and WhatsUp it should work. Make sure that you don't synk your contacts with Facebook if you decide to install Facebook again.

I think Facebook is the main problem, Do the following step:

from setting, accounts & sync settings then remove all accounts except gmail account.

phonebook well work, when I try to add facebook account again the problem appears again

I had remove facebook account and now my phone is working well

Re: Dialer & Contacts is crashed

Alexander1 — Tue, 13 May 2014 15:45:16 GMT

We have identified this issue on some units and the source of issue resides in a Google Play Services update (4.4.49). Google has been contacted about this and have confirmed a fix for Google Play Services version 4.4.50 or higher. In the mean time you can either remove any accounts that depend on Google Play Services like, Facebook, Viber, Skype etc. You can also choose to uninstall the latest Google Play Services update but then losing access to some Google applications.