topic Re: Sony support in XPERIA archive

Sony support

MrMag12 — Wed, 11 Jun 2014 12:54:28 GMT

Does anyone else have any issues with Sony support? I have a ticket that is over a week old. Someone called me after I sent a second email and all she wanted was my phone information. I was told by her that her supervisor will call. I am still waiting for that call.

Re: Sony support

Vane — Wed, 11 Jun 2014 13:09:45 GMT

Hi,

The Sony support is one of the weakest ever met. Arrogant and incompetent.

Besides being stupid, the answers, come after days and after your follow up !

Good luck and better use forums.

Re: Sony support

bri44 — Wed, 11 Jun 2014 14:20:24 GMT

me too, carnt get any sense talking to them, very poor

Re: Sony support

_alexdon_ — Wed, 11 Jun 2014 17:32:11 GMT

Contact a staff member through PM:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Sony support

Sam — Thu, 12 Jun 2014 00:19:07 GMT

I am sorry to hear about this, can you please PM me the SR number from any communications you have had with the Xperia Care team so that I may have this looked into for you?

What are your thoughts about this forum? Let us know by doing this short survey.

Re: Sony support

MrMag12 — Fri, 13 Jun 2014 18:33:34 GMT

Sent in my info just waiting for a reply now. Let's see what happens.

Re: Sony support

MrMag12 — Mon, 16 Jun 2014 20:16:06 GMT

Still waiting for an answer from Sam

Re: Sony support

MrMag12 — Wed, 18 Jun 2014 21:47:17 GMT

It's been a week and still waiting. I guess they think that if this is buried deep enough the problem will be resolved.

Where is Sam???

Re: Sony support

MrMag12 — Tue, 01 Jul 2014 04:27:20 GMT

Still waiting ......................

Re: Sony support

MrMag12 — Tue, 01 Jul 2014 04:28:29 GMT

All I need is a working code. I am always told that they are bumping up my request. I should get a code from God very soon.

Re: Sony support

MrNutt — Tue, 01 Jul 2014 17:02:05 GMT

Sony support are useless, uncaring and aloof would be an understatment. appaulling.

Re: Sony support

MrMag12 — Tue, 12 Aug 2014 15:19:35 GMT

Does anyone know if there is a way thaty I can trade in this phone for something else without costing me more money. I am tired of Sony's empty promises and problems with this phone. I feel like I bought a Hewlett Packard.

Re: Sony support

dandy63 — Tue, 12 Aug 2014 15:23:01 GMT

Hi, only thing you could do is sell it...cut your losses & buy another one from a different manufacturer.......

Good luck:smileysmileywink:

Re: Sony support

eduard0 — Tue, 12 Aug 2014 15:24:51 GMT

I think there is only 1 person working for Sony in this forum.

Re: Sony support

dandy63 — Tue, 12 Aug 2014 15:28:54 GMT

@eduard0 wrote:
I think there is only 1 person working for Sony in this forum.

Only guy from Sony on here is Sam......

Re: Sony support

MrMag12 — Tue, 12 Aug 2014 16:09:08 GMT

Yeah, but he can't do much for us. All I got from him is that he is escalating the issue. Meaning that they threw your request in the air.

(no offense Sam)

Re: Sony support

_alexdon_ — Tue, 12 Aug 2014 16:14:55 GMT

All the guys presented here are working for Sony,from Johan to Samuel:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Sony support

dandy63 — Tue, 12 Aug 2014 16:21:48 GMT

Sorry my mistake.....i thought it was only Sam:smileysmileythumbsup:

Re: Sony support

Sam — Wed, 13 Aug 2014 00:49:46 GMT

@MrMag12 - How recently have you spoken to them? They should be able to provide you a code specific to your country, however please be aware that if the country is running this promotion if not then they will not be able to assist.

What are your thoughts about this forum? Let us know by doing this short vsurvey.

Re: Sony support

MrMag12 — Wed, 13 Aug 2014 02:05:13 GMT

I have spoke to them on a weekly basis for the last couple of months. I have also spoken to you about it. Every time I call they tell me that they will get back to me in the next 24 to 48 hours. They have never called me back. I give them a week and call them back. The cycle continues. PS l live in Canada..