topic Re: Z1 Compact Touchscreen Problem in XPERIA archive

Z1 Compact Touchscreen Problem

danvrecs — Sun, 29 Jun 2014 20:04:07 GMT

Hi!

My phone has a big problem, it detects phantom touches.

Usually happens when the phone gets hot. The touches only appear in the lower segment of the screen.

I have tried factory reset, software repair via PC Companion, removed the screen protector, cleaned the screen and nothing has changed. Sometimes it happens very often, in every 2-3 hours and restart doesn't help either. Sometimes there is no problem for 4-5 days. Do you know what could cause this? Is it hardware or software related?

Here is a video to see what I'm talking about: https://www.youtube.com/watch?v=18mdMlwmDjg

Thank you for you replies.

Re: Z1 Compact Touchscreen Problem

_alexdon_ — Sun, 29 Jun 2014 20:09:13 GMT

Do you have glove mode enabled?

Re: Z1 Compact Touchscreen Problem

danvrecs — Sun, 29 Jun 2014 20:13:14 GMT

No, I have tried to enable it, still no changes.

Re: Z1 Compact Touchscreen Problem

_alexdon_ — Sun, 29 Jun 2014 20:20:20 GMT

Does this happen both when charging and not charging?

Re: Z1 Compact Touchscreen Problem

danvrecs — Sun, 29 Jun 2014 20:35:09 GMT

Yes.

Re: Z1 Compact Touchscreen Problem

_alexdon_ — Sun, 29 Jun 2014 20:51:39 GMT

Stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/